Jane Rosalada
Scarborough,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Web Ignite Specialist / Live Chat Agent
Reliance
North York, Canada
08.2019 - 01.2024
- Responded promptly to customer inquiries via phone, email and chat regarding product, service, booked appointments and installation information
- Processed leads, followed up with customers to process sales
- Scheduled a consultation between the prospective client and a Sales Representative
- Resolved customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service, and escalated complex issues when necessary
- Maintained 20% conversion or higher monthly
- Handled 2 chats for customer service inquiries including billing, service, sales, change of address, change payment method on account
- Trained newly hired agents to educate on product, improve selling skills, achieve business goals, and achieve conversion of 10% or higher
- Maintained accurate CRM records throughout the sales cycle and track lead distribution
- Provided internal support to inside and outside sales teams
- Oversaw multiple department email boxes
- Performed other duties as needed
Cash Lead/ Sales Associate
Fairview Old Navy
North York, Canada
06.2018 - 06.2019
- Listened to the customer and observe non-verbal cues to anticipate service needs
- Offered product suggestions and add on additional items when engaging with customers
- Demonstrated a sense of urgency and pride while executing tasks and processes
- Maintained a clean and safe environment that prevents loss and minimizes risk
- Kept product folded, sized, in-stock and our visual elements maintained on the sales floor
- Engaged in genuine conversation while completing cash wrap transaction processes quickly and accurately
- Kept all cash wrap supplies in stock and organized
- Understand and follow all company-defined policies and procedures
- Executed signage and markdown processes accurately and efficiently to meet productivity and pricing standards
Assistant Manager
Soft Moc
Scarborough, Canada
09.2017 - 10.2018
- Supported store manager in all of the essential duties necessary for the efficient operation of the store
- Conformed to the company's dress code and present an image that is consistent with the company standard
- Assisted in training other sales associates in product knowledge, visual presentation, sales techniques and administration
- Responsible for adherence to all loss prevention and security policies, as well as credit policies and procedures, i.e credit and debit card, employee purchases, discounts, deposits and returns and exchanges
- Ensured that merchandise is properly ticketed and attractively displayed
- Maintained a neat, organized and well-stocked merchandise area
- Ensured that special orders are handled efficiently
- Practiced professional salesmanship within the guidelines of store policy and procedures, in order to achieve maximum sales and provided the highest level of customer satisfaction
Assistant Manager
Rockport
Toronto, Canada
10.2016 - 06.2018
- Ensured that changes in procedures are completely communicated to all staff
- Supported the store manager in building and developing a winning team
- Encouraged open and honest communication among all staff
- Lead by providing an excellent example of customer service
- Maintained a positive presence on the sales floor
- Maintained a superior level of customer service to set an example and maximize sales
- Ensured proper coverage in all areas of the store
- Encouraged and motivate associates to achieve multiples sales with each customer
- Be sure all sales directives are fully implemented in a timely manner
- Ensured that high standards of presentation are maintained in accordance with Rockport merchandising guidelines
- Ensured that policies and procedures are fully implemented in the following areas : cash, security, and inventory control
Assistant Manager
Fairweather
Scarborough, Canada
07.2017 - 12.2017
- Provided customer service standards are performed daily
- Followed up on daily maintenance of the store to ensure it is organized and ready for business
- Ensured product is replenished and store is set as per visual directives
- Executed markdowns and visual/product directives
- Processed customer sales transactions
- Secured shipments are received and product is placed as per directives
- Supported the Store Manager in supervising the daily activities of the sales staff
- Assisted in training new staff
- Managed payroll activities along till counts and scheduling
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Sales Associate/ Key Holder
Ateaze
Dufferin, Canada
11.2013 - 01.2014
- Opened and closed store according to store hours of operation
- Enhanced organization skills by maintaining merchandise presentation
- Exercised customer service skills by addressing customer inquiries
- Produced a high level sales record by engaging with and assisting customers
- Gained professional leadership skills by managing hourly employees by delegating and evaluating tasks directed by store manager
- Maintained availability of merchandise by ensuring stocking shelves of right products
- Conferred with store manager to ensure that banking deposits are made daily
Education
Business Administration - Purchasing and Supply Management
Seneca College
Toronto, ON04.2018
Skills
- Leadership & Adaptability
- Interpersonal Skills
- Clerical & Administrative Abilities
- Microsoft Office
- Problem Solving
- Management/Supervisory
References
Available Upon Request
Timeline
Web Ignite Specialist / Live Chat Agent
Reliance
08.2019 - 01.2024
Cash Lead/ Sales Associate
Fairview Old Navy
06.2018 - 06.2019
Assistant Manager
Soft Moc
09.2017 - 10.2018
Assistant Manager
Fairweather
07.2017 - 12.2017
Assistant Manager
Rockport
10.2016 - 06.2018
Sales Associate/ Key Holder
Ateaze
11.2013 - 01.2014
Business Administration - Purchasing and Supply Management
Seneca College