Customer Service Associate
Tim Hortons
09.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Delivered prompt service to prioritize customer needs.
- Delivered prompt service to prioritize customer needs.
