Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JANE NGUYEN

North York,Canada

Summary

Dynamic manager with a proven track record at M Cha Bar, excelling in client relationship management and team building. Enhanced service delivery and boosted client retention through effective training and problem-solving. Adept at financial protocols and health regulations, driving operational efficiency and brand visibility.

Overview

3
3
years of professional experience

Work History

Manager

M Cha Bar
Vaughan
09.2023 - 04.2025
  • Oversaw daily operations, team schedules, and inventory management, ensuring smooth and efficient service delivery.
  • Built and maintained strong client relationships by promptly addressing concerns, improving satisfaction and retention.
  • Led staff onboarding and training, ensuring procedural compliance and team alignment with service goals.
  • Maintained strict adherence to financial protocols and health & safety regulations.
  • Supported promotional campaigns and community engagement to increase brand visibility and client traffic.

Front Desk/ Receptionist

Lux Nail Bar
Thornhill
05.2024 - 11.2024
  • Delivered exceptional front-desk and administrative support, including appointment scheduling and client onboarding.
  • Handled customer inquiries and service issues, ensuring timely resolution and follow-up.
  • Promoted add-on services and products, contributing to a 20% increase in sales revenue.
  • Assisted in coordinating social media promotions and client communications.

Team Leader

Tim Hortons
10.2022 - 10.2023
  • Supervised and trained front-line staff to ensure service efficiency and customer satisfaction.
  • Managed POS systems, cash handling, and transaction reporting across shifts.
  • Resolved customer and staff issues effectively, fostering a supportive and productive work environment.
  • Implemented process improvements that boosted team productivity by 15%.

Education

Bachelor's Degree - International Business Management

Seneca College
ON, Canada
08.2024

Skills

  • Administrative Expertise
  • Technology Proficiency
  • Interpersonal Communication
  • Organizational Skills
  • Problem-Solving & Multitasking
  • Customer service
  • Team building
  • Problem solving
  • Client relationship management
  • Coaching and mentoring
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Staff management
  • Conflict resolution

Languages

English
Professional
Vietnamese
Full Professional

Timeline

Front Desk/ Receptionist

Lux Nail Bar
05.2024 - 11.2024

Manager

M Cha Bar
09.2023 - 04.2025

Team Leader

Tim Hortons
10.2022 - 10.2023

Bachelor's Degree - International Business Management

Seneca College

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JANE NGUYEN