Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JANE NAMAROME

Toronto,ON

Summary

Dedicated social services expert with over 7+ years of experience empowering and amplifying the voices of marginalized communities to achieve common goals. Social services professional with exceptional skills at listening and discerning true needs within target areas or groups. Seasoned at unifying people behind vital causes in public, private, secular and faith-based realms.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SHELTER COUNSELLOR

STREET HAVEN AT THE CROSSROADS
10.2022 - Current
  • Connected individuals with relevant community resources and coordinated referrals.
  • Made referrals to utilize community resources for resident's needs.
  • Used meetings to help clients prioritize actions and establish short- and long-term goals.
  • Identified appropriate community resources and provided referrals for services.
  • Worked closely with shelter staff to ensure a safe environment was maintained at all times.
  • Guided clients through transition to independent living within community.
  • Facilitated support groups for clients dealing with trauma and abuse.
  • Interviewed prospective clients to assess needs, means and desires.
  • Provided assistance with completing paperwork related to immigration or refugee claims processes.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.

RELIEF COMMUNITY SHELTER WORKER

HOMES FIRST SOCIETY
07.2020 - Current
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Implemented social service interventions to achieve treatment goals and address client needs.
  • Provided crisis intervention services for clients experiencing acute distress.
  • Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
  • Attended team meetings and provided feedback on case updates and treatment recommendations.
  • Developed individualized service plans with clients to address their identified goals.
  • Evaluated and addressed individual client needs and concerns.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Advocates on behalf of clients who are unable to do so themselves due to physical or mental limitations caused by their addiction.

Senior RGI (Rent Geared to Income) Specialist

YWCA - TORONTO
01.2022 - 08.2023
  • Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
  • Collaborated with partner organizations and funders to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
  • Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
  • Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
  • Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
  • Assessed client eligibility for rental subsidies such as COHB and RGI
  • Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
  • Maintained accurate records of client interactions utilizing a computerized database system.
  • Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
  • Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.

Family Support Worker

THE TERESA GROUP
10.2018 - 12.2022
  • Scheduled appointments and office visits, prepared client files and documented case notes.
  • Organized outreach events for HIV and AIDS awareness in the community.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Provided information to access financial assistance, legal aid or housing.
  • Provided emotional support for individuals dealing with a recent diagnosis of HIV or AIDS.
  • Facilitated access to medical care, mental health counseling, substance abuse treatment, housing assistance and other resources.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Maintained accurate records of client progress including documentation of services provided.
  • Provided counseling to newly diagnosed pregnant women.
  • Collaborated with social workers, medical professionals, lawyers, and other stakeholders to ensure high quality service.

OVERNIGHT TRAUMA COUNSELLOR

YWCA - TORONTO
02.2020 - 12.2022
  • Provided crisis intervention services via telephone or in person when needed.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
  • Coordinated referrals to appropriate community agencies for further assistance or services.
  • Evaluated and addressed individual client needs and concerns..
  • Facilitated workshops focusing on trauma-informed care for survivors of domestic violence.
  • Evaluated risk factors associated with potential acts of intimate partner violence.
  • Provided individual counseling to victims of domestic violence and their families.
  • Provided advocacy services for individuals who have experienced abuse within their relationships.
  • Developed safety plans with clients and assisted them in accessing available resources.

Call Center Representative

Teleperformance
03.2014 - 06.2016
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Performed outbound calling campaigns to promote new products or services.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

SOCIAL SERVICE WORKER DIPLOMA -

George Brown College
Toronto, ON
06.2018

Skills

  • Case management
  • Superior grasp of anti-oppressive client centered framework
  • Experience working with individuals experiencing chronic homelessness
  • Experience facilitating support groups
  • Teamwork Orientated Able to Work Independently
  • Excellent conflict resolution management
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Client Advocacy
  • Chronic Disease Management
  • Care Coordination

Certification

  • CPR Trained
  • Naloxone and Overdose Prevention
  • CPI Trained
  • Trauma Informed Care
  • Toronto Shelter Standards

Timeline

SHELTER COUNSELLOR

STREET HAVEN AT THE CROSSROADS
10.2022 - Current

Senior RGI (Rent Geared to Income) Specialist

YWCA - TORONTO
01.2022 - 08.2023

RELIEF COMMUNITY SHELTER WORKER

HOMES FIRST SOCIETY
07.2020 - Current

OVERNIGHT TRAUMA COUNSELLOR

YWCA - TORONTO
02.2020 - 12.2022

Family Support Worker

THE TERESA GROUP
10.2018 - 12.2022

Call Center Representative

Teleperformance
03.2014 - 06.2016

SOCIAL SERVICE WORKER DIPLOMA -

George Brown College

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JANE NAMAROME