Jane Moore
London
Summary
A dedicated and versatile professional with a solid background in customer service, hospitality, and childcare. As a barista, I developed exceptional communication and multitasking abilities, consistently providing outstanding service in a fast-paced setting while ensuring high-quality standards. My customer service experience has further refined my skills in problem-solving, conflict resolution, and building strong client relationships. As well as cash handling, inventory management, and customer engagement. In addition, my time as a babysitter helped me develop a keen sense of responsibility, nurturing a safe and positive environment for children while being attentive to their needs. With a focus on dependability, empathy, and efficiency, I am eager to contribute to creating enjoyable experiences for both clients and customers in any professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BARISTA
Coffee Lodge
12.2022 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Babysitter
Christine Plug
06.2021 - 08.2024
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
Bachelor of Arts - Honours Bachelor of Early Childhood Leadership
Fanshawe College
London, None04-2028
High School Diploma -
St. Patrick's High School
Sarnia, ON06-2024
Skills
- Customer service
- Friendly and outgoing
- Attention to detail
- Employee training
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Active listener
- Team leadership
- Up-selling
- Effective communication
- Conflict resolution
- Time management
- Team collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- First Aid/CPR/AED Certification - American Red Cross.
- Safe Food Handling Certificate - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
BARISTA
Coffee Lodge
12.2022 - 08.2024
Babysitter
Christine Plug
06.2021 - 08.2024
Bachelor of Arts - Honours Bachelor of Early Childhood Leadership
Fanshawe College
High School Diploma -
St. Patrick's High School
Similar Profiles
Leah MasefieldLeah Masefield
Senior Barista at Coffee LodgeSenior Barista at Coffee Lodge
Araya McKeeganAraya McKeegan
Barista at Coffee LodgeBarista at Coffee Lodge
Madison WhitakerMadison Whitaker
Barista at Coffee Lodge and BakeryBarista at Coffee Lodge and Bakery