Jane Lorelli
Oakville,Canada
Summary
Dynamic, friendly, reliable, hardworking and passionate job seeker with strong organizational skills eager to secure an opportunity as an entry-level Medical Esthetician on a full-time or part-time position. Top notch customer service experience in relocation, sales, real estate, finance, education, retail and social media. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Personable and professional communicator and writer with fluency in French.
Overview
16
16
years of professional experience
Work History
Medical Esthetician Clinical Experience (120 Hour)
International Beauty Institute
01.2017 - 06.2017
- Improved patient satisfaction by performing facials, skin peels, laser hair removal, IPL, microdermabrasion, venus freezing, manicures and pedicures.
- Collaborated with staff to maintain professional clinic reputation by following procedures and maintaining client records.
- Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Recommended retail products for at-home use.
Bilingual Customer Care Representative
Cox Automotive Canada (Next Gear Capital)
01.2022 - 03.2023
- Remote position
- Answer 25 to 30 customer telephone calls with minimal wait times
- Respond to 125 to 150 requests in shared folder via email
- Approve financing requests submitted by auctions on behalf of dealerships
- Apply daily liens on financed vehicles and request radiation once paid
- Communicate with titles department and auctions for title releases
- Conduct extensions and schedule payments for vehicle financing
- Payout vehicles and request tickets to correct to waive, correct and void payments
- Collaborate with funding, titles, risk, auction, audit and accounting departments to solve issues
- Maintain various spreadsheets daily
Retail Administrative Assistant
Farm Boy
06.2021 - 01.2022
- Responsible for carrying out store and health and safety inspection monthly. Ensured monthly store repairs are up to date.
- Responsible for assisting with department inventory i.e. uniforms, office, store supplies
- Responsible for assisting with the organization and maintenance of confidential store-level files.
- Prepared and presented documents to new hires including participating in orientations.
- Responsible for logging invoices as well as ensuring the corresponding paperwork is attached to the invoices
- Contacted employees regarding any schedule changes
- Maintain and organize Employee Training Master
- Responsible for printing, posting, collecting and filing of SOP's, Sweep Logs, High Touch Sanitation Sheets and Covid Screening Logs
- Assisted HR Manager with payroll
- Assisted with ad hoc requests like preparation of name tags, assisting employees with locker information
- Coordinated meetings for Store Manager, Regional Director, Vice President and take minutes when required
Cashier
Farm Boy
12.2020 - 06.2021
- Provided superior customer service and support Farm Boy's vision of best fresh shopping experience.
- Packaged and rotated display counters ensuring produce is of high quality and finessed with correct signage
- Kept work storage and store access clean and safe at all times by performing general housekeeping
- Complied with all corporate policies in relation to Health and Safety, Food Safety and Equipment Use
- Performed designated opening and closing procedures and offer assistance to other team members as requested
- Assisted in training new employees, monitoring cash limits and ensuring accurate quality customer service at all times.
- Responsible for solving customer complaints and providing information regarding products
- Calculated total payments received daily and reconcile this with total sales
- Answered phones from customers about products and request price checks when required
Dog Walker
Leash and Keys
09.2019 - 03.2021
- Fed, walked and cared for 10 dogs during owners' absences
- Tailored walks for older dogs and those with health concerns
- Maintained pace according to size, age and agility to offer individualized walking experience for each dog
- Alerted manager and pet owners of health and/or behavior problems for speedy resolution and care
- Groomed dogs as needed after their daily walks
- Developed strong relationships with pet owners and trust with dogs
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
Banquet Server
Oakville Conference & Banquet Centre
09.2016 - 08.2018
- Set-up rooms for corporate events, weddings and other venues according to level of formality
- Collected credit card and cash payments for alcohol beverage and checked identification to enforce age regulations for alcoholic beverages
- Provided friendly, courteous service to create memorable moments for guests
- Monitored dietary restrictions and served guests
- Circulated appetizer and drink trays around events offering selection to guests
- Maintained event cleanliness during service by promptly clearing dishes after each course
Social Media Manager
Jeff Seymour - Real Life Actor
12.2016 - 03.2018
- Increased customer engagement through social media via Twitter
- Posted marketing content such as blogs, memes, promotional materials and advertisements for social media.
- Researched and followed actors and talent managers that could benefit from 'The Real Life Actor' course
- Promoted 'The Real Life Actor' book and 'Real Life Actor' course to actors and talent managers
- Developed target markets like Australia and England for future acting courses
- Created contacts in targeted market areas to enable on site acting courses in those areas
- Gathered testimonials from participants who attended 'The Real Life Actor' course in order to promote customer retention
- Increased 'The Real Life Actor' Twitter Account from 40 followers to 10,000 followers
- Created business contacts and future business ventures via Twitter
Bilingual Relocation Counsellor
Envoy Relocation Management Corp.
03.2011 - 08.2016
- Counseled clients to services offered in relocation program and benefits related to selling and purchasing homes i.e. realtors, lawyers, home inspection and home protection plan
- Tracked and monitored sales and purchases, services used, and, quality assurance of realtors, lawyers and home inspectors
Bilingual Property Specialist
Prudential Relocation Canada Ltd.
03.2007 - 01.2010
- Analyzed home appraisals, home inspections and homeowner's disclosure statement and communicate title deficiencies to Relocation Manager
- Established list price and listed properties, place referrals, collected referral fees
- Reviewed border market analysis, assisted in developing marketing strategy and managed broker relations to achieve sales
- Made decisions on repairs and improvements on properties
- Followed-up with home inspection issues with broker, lawyer and vendor
- Managed inventory properties to reduce lowest deferred home selling costs via list price
- Negotiated with clients in home selling strategies to achieve sales
- Established monthly property related reports to clients as needed
Education
Advanced Medical Spa Therapist - Honours Diploma
International Beauty Institute
Mississauga, ON06.2017
Completed Articling Courses
Ontario Real Estate Association
Toronto, ON2005
Bachelor of Arts - Bachelors of Teaching English As A Second Language
University of Quebec in Montreal
Montreal, QC04.1994
Skills
- Client service-focused
- Manicures and Pedicures
- Laser Hair Removal
- Facials
- IPL
- Microneedling
- Venus Freezing
- Multi-tasking
- Excellent work ethic
- Verbal and written communication
Accomplishments
Grew 'The Real Life Actor' Twitter Account from 40 followers to 10,000 followers. Created business contacts and future business ventures via Twitter.
Interviewed and Created Blogs for Competitive Gymnastic Athletes in the Men's Artistic Program at Oakville Gymnastics for Athlete of the Month. Posted these on their website via Facebook and Instagram.
Timeline
Bilingual Customer Care Representative
Cox Automotive Canada (Next Gear Capital)
01.2022 - 03.2023
Retail Administrative Assistant
Farm Boy
06.2021 - 01.2022
Cashier
Farm Boy
12.2020 - 06.2021
Dog Walker
Leash and Keys
09.2019 - 03.2021
Medical Esthetician Clinical Experience (120 Hour)
International Beauty Institute
01.2017 - 06.2017
Social Media Manager
Jeff Seymour - Real Life Actor
12.2016 - 03.2018
Banquet Server
Oakville Conference & Banquet Centre
09.2016 - 08.2018
Bilingual Relocation Counsellor
Envoy Relocation Management Corp.
03.2011 - 08.2016
Bilingual Property Specialist
Prudential Relocation Canada Ltd.
03.2007 - 01.2010
Advanced Medical Spa Therapist - Honours Diploma
International Beauty Institute
Completed Articling Courses
Ontario Real Estate Association
Bachelor of Arts - Bachelors of Teaching English As A Second Language
University of Quebec in Montreal
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