Jane Jones
Whitby
Summary
Dedicated professional with extensive experience in housekeeping, excelling in sanitation and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Proficient in supply inventory management and communication, ensuring high standards and efficient operations in fast-paced environments.
Adaptable, with a wide range of transferable skills which will benefit an organization.
Overview
23
23
years of professional experience
Work History
Housekeeper
Sun N Snow Residential and Commercial Cleaning
04.2023 - 03.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items for an Air BNB suit, scheduled for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Housekeeper
Thermea Spa Village
07.2022 - 04.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Verified cleanliness and organization of storage areas and carts.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in common areas.
- Enhanced property appearance by contributing to outdoor cleaning efforts.
Call Center Representative
Optima Communications Whitby
11.2020 - 08.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure, while on high call volume on the Toronto Hydro campaign, during COVID outbreak.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Environmental Services Housekeeper/ Supervisor
Lakeridge Health/ Ajax and Pickering Rouge Valley
09.2016 - 11.2020
- Responsible for scheduling, staffing and overseeing of personnel on shift
- Assisted teams with inspection, cleaning and transportation processes
- Proficient with Outlook, Google spreadsheets, Excel and Word, Easy call dispatch systems
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Factory Worker
Yorkville Sound
04.2002 - 08.2016
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Inspected materials before assembly to verify compliance of quality control standards.
- Collaborated with management, team members and production engineering during the start up phase of surface mount technology processes
Education
High School Diploma -
Ajax High School
Ajax, ON10-1993
Skills
- Teamwork
- Housekeeping
- Customer service
- Basic Life Saving Training
- Valid Ontario drivers license
- Excellent oral and written communication
- Supply inventory management
- Multitasking and organization
Timeline
Housekeeper
Sun N Snow Residential and Commercial Cleaning
04.2023 - 03.2025
Housekeeper
Thermea Spa Village
07.2022 - 04.2023
Call Center Representative
Optima Communications Whitby
11.2020 - 08.2021
Environmental Services Housekeeper/ Supervisor
Lakeridge Health/ Ajax and Pickering Rouge Valley
09.2016 - 11.2020
Factory Worker
Yorkville Sound
04.2002 - 08.2016
High School Diploma -
Ajax High School
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