Hi, I’m
JANE GILLANDERS
Windsor,ON
Summary
Highly-motivated server/bartender offering over 12 years of restaurant experience. Exceptional at providing timely service with accuracy and efficiency. Personable individual possessing a strong work ethic and great flexibility. Consistently acknowledged for maintaining superior service standards while surpassing sales goals.
Overview
10
years of professional experience
1
Certification
Work History
The Cooks ShopWindsor, ON
Lead Server & Bartender
08.2019 - 06.2024
Job overview
- Utilized problem-solving skills to resolve customer complaints in a courteous manner
- Assisted with the training of new staff members
- Managed a staff of 6 servers, delegating tasks and ensuring timely completion.
- Oversaw bar area, cocktail recipes and menu, handled inventory, regulation compliance, and customer relationships.
- Excelled at exceeding daily food and beverage sales, always in the top 5% of sales among colleagues.
The Foundry PubWindsor, ON
Server
01.2017 - 08.2019
Job overview
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Greeted customers, as well as took food and beverage orders and promptly served them.
Buffalo Wild WingsWindsor, ON
Server
11.2014 - 10.2017
Job overview
- Adhered to strict company and franchise policies regarding alcohol consumption as well as steps of service.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
St Clair CollegeWindsor, ON
Diploma from Paralegal
01-2021
University Overview
- Dean's List Honoree 2021, 2022 GPA: 3.80
St. Clair College of Applied Arts And TechnologyWindsor, ON
Advanced Diploma from Chemical Laboratory Technology
01-2017
Leamington District Secondary SchoolLeamington, ON
High School Diploma
01-2007
Skills
- Exceptional time management and prioritization skills
- Strong customer service and communication skills
- Extensive wine and alcohol knowledge, including appropriate food pairings
- Ability to work well in stressful situations and solve problems effectively
- Detail-oriented, ensuring the restaurant is prepared for an exquisite fine dining experience
- Skilled in conflict management, capable of handling disputes between patrons and employees
Certification
- Smart Serve
- WHMIS
- First Aid/ CPR
- AODA Training
References
References available upon request.
Timeline
Lead Server & Bartender
The Cooks Shop
08.2019 - 06.2024
Server
The Foundry Pub
01.2017 - 08.2019
Server
Buffalo Wild Wings
11.2014 - 10.2017
St Clair College
Diploma from Paralegal
St. Clair College of Applied Arts And Technology
Advanced Diploma from Chemical Laboratory Technology
Leamington District Secondary School
High School Diploma
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