Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jane Fitzpatrick

Ottawa

Summary

Proactive, performance-driven professional with more than 20 years progressive expertise in project management, leadership and problem solving for private sector, government, not-for profit and academic organizations. I have a keen understanding of business priorities, committed to managing operations and projects efficiently and effectively. Developed strong interpersonal and relationship building skills, easily interfaces with high-profile stakeholders, vendors, and clients. She has extensive experience in streamlining, defining and managing all AV, Telecom, Security designs and Physical Security implementation. Widespread experience developing and rolling out help desk trouble tickets systems in North America to identify, document, track and resolve reported problems with various IT service platforms. Areas of experience include: Project Management Project Scheduling IT/Security/AV Design Risk Mitigation Stakeholder Management Communication Change Management Budget Planning & Monitoring Client Satisfaction

Experienced with project lifecycle management, including initiation, planning, execution, and closure. Utilizes effective communication and leadership skills to guide teams and stakeholders. Track record of applying strategic thinking and risk assessment to achieve project goals efficiently.

Highly organized professional with extensive experience in project management, driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction.

Overview

26
26
years of professional experience

Work History

Senior Project Manager IT/Security/AV/DFH

BGIS
12.2018 - Current
  • Plans and oversees the end-to-end delivery of assigned projects. Collaborate with project stakeholders, defines project scope, deliverables and requirements. Develops and implements project plans. Determines resource and budget requirements, cost estimates, and timelines. Identifies project risks and develops and implements mitigation and contingency plans. Monitors project delivery against timelines and ensures timely completion. Oversees the activities of project team members and monitors project task completion. Communicates project status to relevant stakeholders. Ensures projects are delivered on time, within scope, budget and requirements, and complies with all regulatory, environmental and health and safety requirements. Develops and maintains effective relationships with clients. Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.
  • Senior Point of Contact for all towers fit-up, all phases of design and construction including IT, Security, AV, Finishes and FFE
  • Supervised up to 3 team members and oversaw all security operational processes
  • Focus teams on project objectives and tracked progress in Microsoft Project to ensure project milestones are completed within time and specification constraints with the desired results.
  • Lead the definition, implementation and weekly review for quality assurance of project deliverables for all phases of construction for IT, Security and AV.
  • Streamline, define and manage all AV, Telecom and Security designs and installations for all meeting rooms/special spaces, all phases classified and un-classified.
  • Prepare, organize and oversee collaborative design review meetings with multiple stakeholders and other project managers, capturing and managing comments, identified risks, problems and design development.
  • Chair collaborative project working group session with stakeholders, clients, consultants and other project managers to identify and resolve problems using brainstorming problem solving. Classify potential issues resulting in updating the risk registry and schedules.
  • Create and manage deliverables spreadsheet for internal staff and stakeholders to communicate timelines for various phases of schedule.
  • Liaising continuously with stakeholders and internal staff to monitor and control project progress. Oversee all planning, construction and on-site logistics for meeting rooms and special spaces, classified and un-classified.
  • Provide status updates using Microsoft Excel spreadsheets to senior management. on progress and issues identified in review sessions with stakeholders.
  • Report progress of the project on an ongoing weekly basis to senior management and at scheduled 1-month pivotal milestones in the life cycle using Microsoft Project.
  • Involved with change management process and costing for approvals with design development client change requests.
  • Facilitate communication via email distribution and collaborative meetings among the various stakeholders and internal departments to ensure client satisfaction.
  • Developed project process documents including Constructor Instruction Manual, Security Classification Guide, Project Legend, Facility Security Design Brief and CONOPS
  • Designate contributor to Project Management Plan for IT and Security chapters
  • Prepare Risk Registry, RACI charts, Milestone schedules and meeting minutes to assist in analyzing or identifying problems to be used in the overall monthly executive reports to PSPC.

Project Manager, IT/Security/AV

BGIS
09.2015 - 11.2018
  • Plans and oversees the end-to-end delivery of assigned projects. Collaborate with project stakeholders, defines project scope, deliverables and requirements. Develops and implements project plans. Determines resource and budget requirements, cost estimates, and timelines. Identifies project risks and develops and implements mitigation and contingency plans. Monitors project delivery against timelines and ensures timely completion. Oversees the activities of project team members and monitors project task completion. Communicates project status to relevant stakeholders. Ensures projects are delivered on time, within scope, budget and requirements, and complies with all regulatory, environmental and health and safety requirements. Develops and maintains effective relationships with clients. Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.
  • Senior Point of Contact for large scale auditorium fit-up for all phases of design and construction including IT, Security, AV, Finishes and FFE
  • Senior Point of Contact for Pavilion building construction, financials and reporting
  • Focus teams on project objectives and tracked progress in Microsoft Project to ensure project milestones are completed within time and specification constraints with the desired results.
  • Lead the definition, implementation and weekly review for quality assurance of project deliverables for all phases of construction for IT, Security and AV.
  • Streamline, define and manage all AV, Telecom and Security designs and installations for all meeting rooms/special spaces, all phases classified and un-classified.
  • Prepare, organize and oversee collaborative design review meetings with multiple stakeholders and other project managers, capturing and managing comments, identified risks, problems and design development.
  • Chair collaborative project update meetings with stakeholders, clients, consultants and other project managers to identify and resolve problems using brainstorming problem solving. Classify potential issues resulting in updating the risk registry and schedules.
  • Create and manage deliverables spreadsheet for internal staff and stakeholders to communicate timelines for various phases of schedule.
  • Liaising continuously with stakeholders and internal staff to monitor and control project progress. Oversee all planning, construction and on-site logistics for meeting rooms and special spaces, classified and un-classified.
  • Provide status updates using Microsoft Excel spreadsheets to senior project managers on progress and issues identified in review sessions with stakeholders.
  • Report progress of the project on an ongoing weekly basis to senior project manager and at scheduled 1-month pivotal milestones in the life cycle using Microsoft Project.
  • Involved with change management process and costing for approvals with design development client change requests.
  • Facilitate communication via email distribution and collaborative meetings among the various stakeholders and internal departments to ensure client satisfaction.
  • Prepare Risk Registry, RACI charts, Milestone schedules and meeting minutes to assist in analyzing or identifying problems to be used in the overall monthly executive reports to PSPC.

Senior Project Manager

ALGONQUIN COLLEGE, Applied Research & Innovation Office
08.2014 - 05.2015
  • Coordinate events, website, and payroll for the Office of Applied Research & Innovation at Algonquin College. Liaise between professors, students and greater Ottawa’s business, industry, and community organizations to facilitate collaboration on applied research projects.
  • Coordinated all aspects of 2015’s #FlashForward project: a 10-week hands-on, educational program for high school students, where teams from local schools will compete to produce short videos for The Ottawa Hospital under the mentorship and guidance of Algonquin College Broadcasting (Television) and Advertising students.
  • Liaised continuously with Algonquin students, staff, and administration to develop #FlashForward project concept and initial plans and to monitor and control project progress. Coordinated marketing and schedule development. Created the Stakeholder registry for communication plan. Contacted local schools and managed all registrations. Currently overseeing all planning and on-site logistics.
  • Ensured that all project milestones are completed within time and 10-week specification constraints using critical path method.
  • Chaired weekly update meetings with stakeholders and event management team to discuss and resolve identified issues and classify potential risks resulting in updating the risk registry.
  • Provided status updates to stakeholders, event management team and executive director on progress and issues using Excel spreadsheets and Microsoft PowerPoint.
  • Managed the planning, execution, marketing and on-site logistics for Applied Research Day 13.0, April 10, 2015, featuring keynote speakers and over 120 booths to highlight the leading edge applied research being done in collaboration with industry, institutional, and community partners. Over 1,000 students, employers and community collaborators attended.
  • Prepared Applied Research Day 13.0 event plan, WBS created with MS Project, schedule, and budget in consultation with staff and past year’s reports. Researched and booked rooms and catering, liaised with keynote speakers, VIPS and other guests. Oversaw scope planning and management and continually monitored and controlled project. Currently completing post event analysis, evaluation, and closing.
  • Reported progress of the project using weekly status reports on an ongoing basis and at scheduled 2-week milestone points in the life cycle.
  • Chaired milestone deliverables meetings with project team to ensure project scope, implementation and key milestones are on schedule and meeting associated timelines.
  • Created WBS, Risk Registry and RACI with Microsoft Project and Excel to use in analyzing and highlighting potential project problems.

Manager, YMCA Education Centre

YMCA-YWCA Canada
02.2012 - 06.2014
  • Managed the day to day operations of the Fitness Education Centre, coordinating delivery and scheduling of certification courses and continuing education workshops and leading conference workshops.
  • Led a board of 6 people to organize, promote, and manage the annual Connexion fitness conference, growing the event significantly over three years from 200 to over 350 attendees through strategic marketing and broadening the scope and target audience to include fitness enthusiasts.
  • Chaired stakeholder and senior management team review meetings to identify and resolve problems using brainstorming problem solving. Classify potential issues resulting in updating the risk registry.
  • Provided monthly status updates to senior management team on progress and highlighted issues using Excel spreadsheets and Microsoft PowerPoint.
  • Booked, scheduled, and facilitated a busy, complex schedule of 21 workshops, with 7 running simultaneously 3 times daily.
  • Built relationships and negotiated partnerships with prominent names in the fitness industry, including negotiating for donated equipment. Doubled the YMCA’s overall financial intake and benefit from the event.
  • Managed all event planning and logistics: scope planning and management, preparation of project plan and detailed schedule and timelines using Excel and MS Project.
  • Focused teams on project objectives and tracked progress in Microsoft Project to ensure project milestones are completed within time and specification constraints with the desired results.
  • Liaised with Ottawa Convention Centre to book space and catering and assigned resources to all tasks. Monitored and controlled progress according to schedule and prepared regular, detailed reports for board, management, and sponsors using MS Word and PowerPoint.
  • Reported progress of the project on an ongoing monthly basis and at identified key milestones dates in the life cycle using waterfall method.
  • Chaired milestone deliverable meetings with event management and senior management to ensure project scope, implementation and milestones are on schedule and meeting associated timelines.
  • Created WBS, budget spreadsheets and RACI with Microsoft Project and Excel to use in analyzing and highlighting potential project problems.

Manager, Systems Administration

ONE CHANGE
12.2009 - 10.2011
  • Oversaw system hardware, operating systems, and software systems for One Change, a social enterprise whose programs empowered people to make smart energy choices through community-based social marketing. Assisted project teams with technical issues in the initiation and planning phases including needs and benefits definition, and technical strategy; research and development; technical analysis; and design. Led or participated in projects and programs to smooth transition from development staff to production staff by performing operations activities within the project lifecycle.
  • Remodeled and upgraded core functionalities of a handheld application which was used to capture specified data in real time. Delivered solid product which interacted securely, transferring data to update online database management system.
  • Rewrote and managed the project scope and vision, set timelines and ensured they were met. Managed a project budget of $750,000. Monitored, tested, and controlled project. Defined the next set of developments.
  • Managed project plan and scope. Monitored and controlled progress. Handled logistics of setting up three Canadian temporary offices, in London, Toronto, and Ottawa, One permanent office Caldwell, NJ including Internet, Security and AV. Hired staff and delegated tasks to meet goals and deadlines.
  • Procured, tested, programmed, rolled out and maintained help desk trouble ticket system to all offices in North America.
  • Established new processes and procedures on responding to various security/application and desktop incidents, significantly increasing response time and improving overall end-user service.
  • Maintained daily and monthly statistical reports.
  • Reported progress of the project(s) on an ongoing basis and at identified key milestones dates in the life cycle using various project management methods i.e. critical path, agile and waterfall.
  • Ensured project success by continuously researching innovative market trends, mediating collaborative group meetings, and setting realistic, measurable goals, timelines, and budget.
  • Focused staff on project objectives and tracked progress in Microsoft Project to ensure project milestones are completed within time and specification constraints with the desired results.
  • Defined, mitigated, and overcame challenges of deploying the project in both Canada and the USA. Researched and modified plans based on privacy laws as well as trademarking and patent requirements in both countries.
  • Oversaw technical and operational planning for major program delivery in partnership with Canadian Tire, educating Canadians on properly inflating tires and the economic and environmental benefits of doing so.
  • Managed a budget of $350,000, distributed more than 7,500 gauges to drivers across Ontario, resulting in a very pleased program partner and provincial recognition for program success.
  • Provided monthly status updates to stakeholders, Executive team and Board of Directors, on progress and highlighted issues using Excel spreadsheets and Microsoft PowerPoint.
  • Created inventory tracking sheets, stakeholder registries and RACI with Microsoft Project and Excel to use in analyzing and highlighting potential project problems.
  • Chaired stakeholder and project manager review meetings to identify and resolve problems using various problem solving techniques (brainstorming, root – cause). Also identify potential issues resulting in updating the risk registry and schedule.
  • Led milestones schedule meetings with team managers and executive team to ensure project scope, implementation and milestones are on schedule and meeting associated timelines.
  • Contributed to the planning, content development, and delivery of ‘Lunch & Learn’ seminars to facilitate staff development.

Manager, Information Systems

CANARIE
05.1999 - 10.2009
  • Managed and provided support for computer systems and networks for one of Canada’s first and most advanced research and innovation network. Maintained system efficiency while ensuring system design allowed all components to work properly together. At the time, CANARIE served over 50,000 researchers at almost 200 Canadian universities and colleges, government labs, research institutes, hospitals and other private and public sector organizations, and connects them to innovators around the corner, across the country and around the world.
  • Technical lead and facilitator of system transfer of CIRA database to CANARIE from UBC. Designed and maintained the first CIRA office space and the first CANARIE mission critical Network Operations Centre (NOC), managing the purchase of over $500,000 in equipment. The NOC provided 24/7 system availability to local and remote users at universities, hospitals, and other institutions across Canada and a network capacity of 40 GBps.
  • Lead the development of a Unix based network trouble ticket system which monitors all of CANARIE network services.
  • Established new processes and procedures on responding to various security/application and desktop incidents, significantly increasing response time and improving overall network provided services.
  • Maintained daily and monthly statistical reports.
  • Directed the design and set-up of a new corporate office including NOC, boardrooms and office space in response to a new network partnership with Bell Canada, and growing employee population from 12 to more than 30. Oversaw the planning and coordination of 4 office moves in less than 2 years, until permanent space was ready. Liaised with Bell employees & contractors to develop new office space.
  • Defined project scope and created and managed project plan. Created and communicated a complex and challenging schedule and monitored and controlled to ensure coordinated delivery. Developed back-up plans for risk mitigation. Presented Status Reports to key stakeholders. Delivered a highly successful real-time video presentation on a small budget.
  • Planned and executed an innovative, real-time video conferencing project with participation from partners in all provinces across Canada, to recognize the organization’s 10th anniversary and celebrate the breadth of the network and innovation of staff and projects.
  • Set up project base in Yellowknife, negotiating support of local government to set up infrastructure onsite to facilitate the project. Negotiated with stakeholders at all levels of government and academia to achieve buy-in.
  • Coordinated and implemented all A/V, telecommunications, and networking requirements, and designed venue layout for showcase event held in three cities (Calgary, Toronto, and Halifax) and attended by several hundred invited guests from government, education, industry, and the public sector.
  • Created inventory tracking sheets, stakeholder registries, RACI and meeting minutes with Microsoft Office to use in analyzing and highlighting potential project problems.
  • Managed moves like an ongoing project: determined scope, created plan, monitored and controlled progress according to plan. Created office floorplans with MS Visio, procured furniture and equipment, planned phone lines, networks and AV for multifunctional boardrooms and offices. Managed and supervised all contractors. Increased the efficiency of network systems and employees by installing a more robust wireless Wi-Fi and LAN, consolidating file servers, and overhauling e-mail capabilities.
  • Provided monthly status updates to stakeholders, Executive team and Board of Directors, on progress and highlighted issues using Excel spreadsheets and Microsoft PowerPoint.
  • Provided real-time remote access to corporate data by initiating the design and implementation of the first organizational intranet site accessible by employees, management, and board members, which remains in use 10 years later. Facilitated constructive employee relationships by overcoming executive resistance to see project to completion.
  • Managed IT team identifying project objectives and tracked their progress in Microsoft Project on a weekly basis to ensure project milestones were completed within time and specification constraints with desired results.
  • Planned and delivered a travelling showcase of Canadian technology, creativity, and innovation at the annual IWAY awards, including scope definition, creation of project plan and timelines, monitoring, control, and closure.
  • Reported progress of the project(s) on an ongoing basis and at identified key milestones dates in the life cycle using various project management methods i.e. critical path, agile and waterfall.
  • Chaired milestone deliverable meetings with IT Team and Team managers to ensure project scope, implementation and milestones are on schedule and meeting associated timelines.
  • Chaired weekly status update review meetings with IT Team and engineers to identify and resolve problems using root cause methodology. Also identifying potential issues resulting in updating the risk registry and schedule.
  • Worked with other senior staff to plan and deliver professional development workshops to improve staff skills and encourage personal and professional advancement.

Education

Post Graduate Project Management Certification (Honours) -

Algonquin College
Ottawa, ON
01.2015

Queens Executive Program - undefined

Queens University
Kingston, ON
01.2010

Project Management - undefined

Algonquin College
Ottawa, ON
01.2003

Honours Computer Support Specialist - undefined

Toronto School of Business
Toronto, ON
01.1997

Accounting & Computers - undefined

Toronto School of Business
Toronto, ON
01.1989

Skills

  • Project planning
  • Scope management
  • Client relationship management
  • Project scheduling
  • Microsoft Visio
  • Microsoft Project
  • Documentation management
  • MS SharePoint
  • Microsoft Office (Excel, Word, PowerPoint)
  • Adobe Acrobat/BlueBeam
  • Project goals and milestones
  • Documentation and reporting
  • Strategic thinking

Languages

English
Full Professional
French
Professional Working

Timeline

Senior Project Manager IT/Security/AV/DFH

BGIS
12.2018 - Current

Project Manager, IT/Security/AV

BGIS
09.2015 - 11.2018

Senior Project Manager

ALGONQUIN COLLEGE, Applied Research & Innovation Office
08.2014 - 05.2015

Manager, YMCA Education Centre

YMCA-YWCA Canada
02.2012 - 06.2014

Manager, Systems Administration

ONE CHANGE
12.2009 - 10.2011

Manager, Information Systems

CANARIE
05.1999 - 10.2009

Queens Executive Program - undefined

Queens University

Project Management - undefined

Algonquin College

Honours Computer Support Specialist - undefined

Toronto School of Business

Accounting & Computers - undefined

Toronto School of Business

Post Graduate Project Management Certification (Honours) -

Algonquin College

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Jane Fitzpatrick