Jane Esene
Calgary,AB
Summary
Result-orientated Senior Project Coordinator/Administrator with over 6 years of experience covering project and program management including developing, implementing and supporting complex infrastructures for fast growing startups. A fast and eager learner, I am detail oriented and adapt to changing project requirements quickly to meet business goals.
Overview
11
11
years of professional experience
Work History
Customer Support Advisor
Concentrix
, Canada
08.2023 - Current
- Assist customers in troubleshooting and resolving issues with products or services
- Accurately document customer interactions, issues, and resolutions in the company's CRM system
- Generate reports on customer inquiries and feedback to share with relevant teams
- Collaborate with other departments to address complex issues and provide comprehensive solutions
- Update customers on the status of their inquiries and keep them informed throughout the resolution process
- Develop and maintain a deep understanding of our products and services.
Project Coordinator/Administrator
Ali Trading & Co Establishment
03.2021 - 06.2023
- Coordinate with project managers, architects, engineers, contractors, and subcontractors to ensure smooth project execution
- Develop and maintain detailed project plans, including timelines, tasks, and resource allocation
- Coordinate with project managers, architects, engineers, contractors, and subcontractors to ensure smooth project execution
- Maintain accurate project documentation, including contracts, permits, drawings, and specifications
- Prepare and distribute project progress reports, meeting minutes, and other relevant communications to stakeholders
- Facilitate effective communication among project team members and stakeholders.
Project/Program Coordinator
Global Studies Institute
03.2019 - 02.2021
- Collaborated with SUNY (State University of New York) and A-state (Arkansas State University) in development of undergraduate programs in Qatar
- Assisted in the enrollment of more than 200 students into undergraduate programs by collaborating with faculty to ensure alignment of program goals with university standards
- Worked with Shorelight technology to create a completely synchronized experience allowing students to actively participate and interact with both instructors and peers whenever they wish
- Proficient in Microsoft Project for project planning, scheduling, and management, ensuring successful project execution and delivery.
Project Coordinator/Senior Administrative Assistant
Marine Environmental Consultancy & Research
01.2016 - 02.2019
- Coordinate project timelines, tasks, and resources to ensure project milestones are met
- Collaborate with project managers to monitor project progress and address potential issues
- Prepare and review project-related documents, presentations, and reports
- Maintain organized project files, records, and databases
- Coordinate client meetings, conference calls, and presentations
- Assist in preparing client proposals, contracts, and project documentation
- Collaborate with internal teams to ensure proper resource allocation and availability
- Assist in tracking project budgets, expenses, and invoicing
- Communicate project updates, milestones, and any relevant information to stakeholders.
Finance Administrator
Pentagon Real Estate
02.2013 - 10.2015
- Managed expense tracking and personnel vouchers
- Assist in maintaining accurate financial records, including accounts payable and receivable, invoices, and expenses
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects
- Review and process invoices for payment in a timely manner
- Interact with vendors to resolve payment-related inquiries or issues
- Maintain organized financial files and documentation for easy retrieval
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Education
Bachelor of Science - Banking and Finance
Madonna University
Post Graduate Diploma - Computer Science
Ambrose Ali University
Project Management Certificate -
Skills
- Project Scheduling
- Project Administration
- Customer Service
- Team Collaboration
- Strong interpersonal skills
- Strong organizational skills
- Excellent Communication
- Time Management
- Microsoft Office Suite
- Sharepoint
- Jira Software
- Asana
Timeline
Customer Support Advisor
Concentrix
08.2023 - Current
Project Coordinator/Administrator
Ali Trading & Co Establishment
03.2021 - 06.2023
Project/Program Coordinator
Global Studies Institute
03.2019 - 02.2021
Project Coordinator/Senior Administrative Assistant
Marine Environmental Consultancy & Research
01.2016 - 02.2019
Finance Administrator
Pentagon Real Estate
02.2013 - 10.2015
Bachelor of Science - Banking and Finance
Madonna University
Post Graduate Diploma - Computer Science
Ambrose Ali University
Project Management Certificate -
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