Jane Doe
Toronto,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Cashier
A-convince Store
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Reservation Agent
Marriott Hotels
02.2022 - 01.2023
- Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
- Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
- Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
- Ensured accurate record keeping for all reservations, minimizing errors and facilitating smooth check-in procedures.
- Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
- Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
- Assisted in training new employees on reservation systems and best practices, contributing to a knowledgeable workforce.
Education
No Degree - Academic Upgrading (Adult Basic Education)
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2024
Bachelor of Arts - Accounting
University of Lagos
Nigeria06.2012
Skills
- Returns Processing
- Drawer Balancing
- Customer Service
- POS Systems
- Cash Handling
- Customer Assistance
- Issue Resolution
- Staff Training
- Conflict Resolution
- Time Management Skills
- Guest Inquiries
- Written and Verbal Communication
- Problem Solving Abilities
- Effective Communication
- Teamwork and Collaboration
- Multitasking Capabilities
- Attention to Detail
- Interpersonal Skills l
- Reliability and Punctuality
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Timeline
Cashier
A-convince Store
03.2023 - Current
Reservation Agent
Marriott Hotels
02.2022 - 01.2023
No Degree - Academic Upgrading (Adult Basic Education)
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Accounting
University of Lagos
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