JANE DIOKPO
Burnaby,BC
Summary
Dynamic Administrative Worker with 3+ years of expertise in office coordination, scheduling, and data management, skilled in staff supervision and report preparation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Support Coordinator
Vancouver Startup Week
04.2023 - 07.2023
- Managed high-volume executive calendars, created online meetings, and coordinated travel arrangements for in-person events, ensuring all meetings and appointments were scheduled efficiently in a dynamic environment
- Provided front-line administrative support at reception, including welcoming at the door, data entry, maintaining accurate database systems, and handling client inquiries through email or 50+ daily calls, resulting in a 15% increase in office productivity
- Assisted with IT troubleshooting, resolved technical issues, and ensured seamless event operations, while keeping the office organized and operationally efficient
Client Lead
UBC Career Centre
09.2022 - 04.2023
- Provided comprehensive clerical and administrative support, including processing confidential personnel files, managing payroll tasks, and handling HR requests with attention to detail
- Ensured logistics, orders, supplies, and mail were sorted accurately and distributed to all departments, and ensured common spaces were tidy and well-organized
- Managed electronic and physical records, contributing to a10% improvement in record-keeping efficiency, and supported staff by coordinating schedules and maintaining communication across departments
Administrative Lead
Vancouver Short Film Festival
01.2021 - 05.2021
- Provided administrative support with teamwork, including drafting letters, data entry, filing, and managing employee and client records in a high-volume environment for 10% higher efficiency
- Assisted in payroll processing, tracking requests, and HR documentation, maintaining confidentiality and ensuring accuracy in all transactions
- Developed strong organizational skills by managing multiple tasks, including scheduling, data management, customer service, and supporting office operations
Education
Bachelor of Arts - Media Studies (Communications)
University of British Columbia
Vancouver, BCSkills
- Skilled in supervising and training staff, handling data entry, and responding to client inquiries, and offering referrals
- Adept at independently managing sensitive (eg legal and medical) records, coordinating payroll, and ensuring smooth daily operations (including tidying and mail/courier/fax) in high-pressure and fast-paced environments, with a high level of accuracy and confidentiality
- Experienced in verbal and written communication during customer service (with diverse or oppressed clients), virtually online, answering calls, or in-person reception
- Strong proficiency in keyboarding, including dicta-typing and word processing, with a typing speed exceeding 60 WPM
- Skilled in reports for executive or senior staff, electronic calendar management, and efficient scheduling of meetings and appointments in operations
- Capable of troubleshooting IT issues, ensuring timely resolution of technical problems
- Proficient in using standard computer software, including MS Office Suite, CMS Lite software, spreadsheet applications, and other administrative IT systems or tools
Certification
- Office Administration Certificate (In Progress), Vancouver Community College, Expected 2024
- Google Project Management: Professional Certificate, Google
- Standard First Aid with CPR/AED Level
- Food Safe Level 1
- WHMIS
Languages
English
Native or Bilingual
Timeline
Client Support Coordinator
Vancouver Startup Week
04.2023 - 07.2023
Client Lead
UBC Career Centre
09.2022 - 04.2023
Administrative Lead
Vancouver Short Film Festival
01.2021 - 05.2021
Bachelor of Arts - Media Studies (Communications)
University of British Columbia
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