Jane Dewar
Stouffville
Summary
Dynamic individual with over 45 years hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for strong organizational skills, adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Barthau Jewellers
08.2010 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs,
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
Customer Service Manager
Canadian Tire
11.2000 - 10.2009
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Stouffville District Secondary School
Stouffville, ON06-1984
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Professional and courteous
- Problem-solving
- Conflict resolution
- Multitasking and organization
Languages
English
Full Professional
Timeline
Assistant Manager
Barthau Jewellers
08.2010 - 12.2024
Customer Service Manager
Canadian Tire
11.2000 - 10.2009
High School Diploma -
Stouffville District Secondary School
Similar Profiles
Alexander LijoiAlexander Lijoi
Sales Associate at Finch Centre Jewellers/Radiant Fine JewellersSales Associate at Finch Centre Jewellers/Radiant Fine Jewellers
Kiarna HerveyKiarna Hervey
Jewelry Sales Associate at Pandora Jewellers WillowsJewelry Sales Associate at Pandora Jewellers Willows
Ella SpiteriElla Spiteri
Sales Assistant at Mr T's JewellersSales Assistant at Mr T's Jewellers