Jane Deneau
Windsor,ON
Summary
Accomplished Sr Project Manager with a proven track record of over 20+ years at Creative Realities, enhancing client satisfaction and streamlining workflows for increased productivity. Expert in project planning and cross-functional communication, I've led teams to exceed key milestones while fostering client relationships and mentoring junior staff for career growth.
Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.
Adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sr Project Manager
Creative Realities
03.1997 - 11.2023
- Led cross functional project team through Project planning, requirements gathering,execution & project closeout.
- Maintained schedules to meet key milestones at every project phase working with cross functional teams to ensure projects remained on track
- Presented regular status reports to clients & executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Managed internal project scope using timetracking tools to ensure Actual hours vs Quoted were aligned
- Initiated project billing and invoicing as well as project accruals for accounting
- Enhanced customer satisfaction with timely responses to inquiries and resolution of issues.
- Boosted employee morale through effective communication channels and recognition of achievements, leading to higher retention rates.
- Streamlined workflow processes for increased productivity and reduced operational costs.
Zone Operations Advisor
Chrysler Credit Canada
03.1994 - 02.1997
- Led a team of 5 employees to ensure adequate and timely dealer processing of finance purchase/lease documents
- Responsible for performing financial document inspection to ensure correct legal and financial procedure adherence
- Key customer service and problem solving representative
- Performed dealership audits to verify company assets
- Adjust delinquent accounts
- Approve customer credit
Sr Customer Service Administrator
Trans Canada Credit Corporation
08.1993 - 03.1994
- Processed loan documents for clients which included investigating customer document validity through bureau checks and other established methods
- Adjusted delinquent accounts
- Performed field calls and necessary repossessions
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Customer Service Officer
Canada Trust
06.1988 - 08.1993
- Processed loan applications, RRSP's and other investment documents
- Managed cash area, ATM and vaults to ensure proper balancing.
Education
Bachelor of Arts -
University of Windsor
Windsor, ON06-1992
Skills
- Project planning
- Scope management
- Client relationship management
- Project plan development
- Project scheduling
- Cross-functional communication
- Client relations
- Training and mentoring
- Meeting facilitation
Languages
English
Full Professional
Certification
- Jira Work Management Fundamentals Badge
- Confluence Fundamentals
- PM Fundamentals Course
- Anti-Harassment Training
- How to become a Human Firewall
- Phishing Foundations
- Security Awareness Foundations
Timeline
Sr Project Manager
Creative Realities
03.1997 - 11.2023
Zone Operations Advisor
Chrysler Credit Canada
03.1994 - 02.1997
Sr Customer Service Administrator
Trans Canada Credit Corporation
08.1993 - 03.1994
Customer Service Officer
Canada Trust
06.1988 - 08.1993
- Jira Work Management Fundamentals Badge
- Confluence Fundamentals
- PM Fundamentals Course
- Anti-Harassment Training
- How to become a Human Firewall
- Phishing Foundations
- Security Awareness Foundations
Bachelor of Arts -
University of Windsor
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