JANE DAVE-ONOABHAGBE
4883 Alwood Pt SW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am highly organized when coordinating documents, supplies, and project resources. Clear communicator and self-motivated worker with a decisive nature necessary to manage independent work. Possess excellent communication and interpersonal skills. A highly motivated individual with the zeal to take on more responsibilities in a vast and challenging environment that fosters growth while leveraging technology in streamlining processes.
Overview
8
8
years of professional experience
Work History
Document Control/Project Administrator-PMO
GHD
06.2023 - Current
- Creating, formatting, and editing documents such as reports, presentations, and manuals.
- Ensuring documents adhere to company standards and guidelines.
- Managing document version control and ensuring accuracy and completeness.
- Assisting in the planning, execution, and monitoring of projects.
- Coordinating project schedules, resources, equipment, and information.
- Collecting, organizing, and maintaining project-related data and records.
- Ensuring data integrity and confidentiality.
- Generating reports and analyzing data for project insights.
- Tracking project progress and ensuring deadlines are met.
- Guide and assist project teams with company policies and all procedural aspects of project delivery
- Conducting quality checks on documents and project deliverables to ensure accuracy and compliance with requirements.
- Implementing quality control processes to improve document and project outcomes.
- Monitor staff scheduling and assist as necessary to resolve scheduling conflicts and keep the team schedule up to date
- Monitor inventory of equipment and consumables, track usage and calibration, arrange maintenance, and submit billing documentation
- Assist with billing and collections
- Plan meetings and events
- Assist with maintaining key external business relationships
- Contribute to improving processes and team workflows to promote efficiency and goodwill
- Coordinate office Health, Safety & Environment requirements as part of a local, Regional and National team
- Manage Office Reception, maintain office supplies and organization, oversee Janitorial and other office vendors
- Coordinate incoming and outgoing mail, deliveries, and courier items
Technical Support Representative
Kelly Support (Apple Care)
01.2023 - 06.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to Apple product technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved a diverse range of technical issues of iOS and MacOS across multiple systems and applications for customers and end-users across various time zones.
- Entering all call activity into an online technical support database and providing documented information to the knowledge base.
- Communicate electronically with wireless device users experiencing difficulties and document problems experienced.
- Report fraud activity and assist with physical damage repairs.
- Handle telephone interactions that meet call quality expectations
- Explain and interpret policies, regulations, and by laws to customers by being thorough and using good judgment
- Use judgment when assessing inquiries to determine the appropriate method of appeal and explain the company's process
- Effectively deal with difficult, challenging, and irate customers by phone
- Collaborated with supervisors to effectively resolve customer's and technical support needs
Front Office Assistant/Customer Service Officer
Listel Hotel
07.2021 - 12.2022
- Guaranteed positive customer experiences and resolved all customer complaints.
- Kept abreast of in-house and area functions to answer questions and concerns in person and on telephone.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Trained staff on operating procedures and company services.
- Increased sales by 10% through unmatched customer relationship management
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Utilized maestro hotel management software to generate daily/weekly/monthly reporting and ensure seamless guest data entry/navigation for efficient service delivery
- Gather and updated office data regularly and accurately, maintaining well-organized records to respond swiftly to various administrative needs.
- Sorted and distributed mail to different departments.
- Scheduled appointments and handled calendars for senior executives
- Executed record filing system to improve document organization and management
- Used Software to coordinate meetings, appointments, and tasks
- Prepared presentation materials and documentation for executive use in meetings and engagements
Administrative Assistant Specialist
Access Bank Nigeria
04.2019 - 04.2021
- Created and enforced efficient office procedures to streamline the processes of retrieving pertinent data from the computer systems, managing business records, and compiling reports, leading to labor cost savings annually
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
- Created and maintained databases to track and record customer data.
- Processed customer transactions accurately and within agreed SLAs to meet service standards.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Identified and recommended changes to existing queue management processes which led to 10% improvement in service rating.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Assistant/Customer Service Officer
Diamond Bank Plc
07.2018 - 03.2019
- Answered and screened telephone calls (15+ daily) in a courteous manner while taking messages with a high degree of accuracy
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Leveraged CRM system to update contact lists and perform data entry
- Used Microsoft Office suite to create and revise documents and presentations
- Maintained files and filing, keeping sensitive information confidential
- Proactively anticipated both management and customer needs and provided necessary support in order to ensure their seamless and positive experience
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Coordinated and booked airfare, hotel, and ground transportation, and prepared itinerary to facilitate successful trips
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Provided real-time scheduling support and maintained professional communication with management and customers
- Assisted with other duties as assigned by the management.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrative Officer
Collateral Limited
04.2016 - 05.2018
- Improved recordkeeping processes and managed client database
- Built new and maintained existing business relationships with clients
- Managed customer's data and reconciliation of account
- Established office procedures and practices and ensured that team understood all
- Resolved over 20 customer's complaint each day and attended to queries and service enhancements for walk-in clients and online/call-in clients
- Tracked customers' satisfaction rates and got feedback for management use
- Performed other general admin-related duties as required
- Worked closely with executive and team to support all business activities
- Managed and maintained electronic and physical filling system
- Handled confidential and sensitive information with integrity and discretion
- Prepared business correspondence and maintained administrative forms and documents
- Prepared agendas and took notes at meetings to archive proceedings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Education
MBA -
University Canada West
Vancouver, BC12.2022
Bachelor of Science (BSc) - Business Administration
University of Ibadan
Nigeria05.2015
Skills
- Records Management Systems
- Advanced MS Office Suite Knowledge
- Calendar Management
- Complex Problem-Solving
- Document Formatting
- Managing changing priorities
- Administrative Support
- Project Reporting
- Project Scheduling
- Requirements Writing
- Quality Assurance
- Agile Methodologies
- Stakeholder Relations
- Performance monitoring
- Team Collaboration
Timeline
Document Control/Project Administrator-PMO
GHD
06.2023 - Current
Technical Support Representative
Kelly Support (Apple Care)
01.2023 - 06.2023
Front Office Assistant/Customer Service Officer
Listel Hotel
07.2021 - 12.2022
Administrative Assistant Specialist
Access Bank Nigeria
04.2019 - 04.2021
Administrative Assistant/Customer Service Officer
Diamond Bank Plc
07.2018 - 03.2019
Administrative Officer
Collateral Limited
04.2016 - 05.2018
MBA -
University Canada West
Bachelor of Science (BSc) - Business Administration
University of Ibadan
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