Jane M Cook
Burlington,Canada
Summary
Dynamic Senior IT Project Manager with over 38 years of experience in leading high-impact projects and enhancing organizational efficiency. Proven history of exceeding throughput targets by 110% and increasing sales revenue by 510%. Skilled in CRM system development and strategic partnership establishment, driving significant revenue growth. Adept at delivering comprehensive communication strategies that align with business objectives and enhance customer experience, ensuring exceptional contributions to team success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Bell Canada Enterprises
02.2004 - 06.2024
- Optimized operational efficiency by architecting a proprietary Customer Relationship Management (CRM) system for enterprise and strategic partners
- Curated and managed a $1M business implementation project, successfully delivering added voice and data product offerings
- Devised and implemented a new Moves, Adds, Changes, and Disconnects (MACD) process in collaboration with CIBC for all data and voice products
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Communicated project plans and progress to key stakeholders and project contributors.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
Senior IT Project Manager
Bell Canada Enterprises
11.2019 - 06.2024
- Spearheaded the development of a new 35-floor campus for the CIBC customer team, integrating comprehensive Wi-Fi coverage throughout the building
- Accelerated project delivery timelines by effectively leading both project and engineering teams
- Forged strategic alliances with 6 manufacturing companies, culminating in enhanced revenue streams
- Surpassed throughput targets by 110%, demonstrating exceptional project management acumen
Service Delivery Manager
Bell Canada Enterprises
05.2019 - 05.2020
- Oversaw the largest venue media center, ensuring the delivery of all voice and data mobility products for media clients
- Championed a team of 25 individuals to enhance customer experience and efficiently resolved trouble reports
Salesperson
Bell Canada Enterprises
02.2002 - 03.2004
- Increased sales revenue for Bell by an impressive 510%
- Integrated a Tableau reporting system into the Business Intelligence (BI) sales workflow, resulting in a 23% surge in inquiries
Customer Service Agent
Bell Canada Enterprises
02.1987 - 04.2002
- Acted as a liaison between Bell and customers, facilitating clear communication and issue resolution
- Maintained and documented an inventory of over 1,000 items, ensuring accurate record-keeping
Education
SCHULICH BUSINESS DEGREE - PMI and PMP
Schulich Business University
Toronto, Canada03.2006
Bachelor of Arts -
Brock University
St Catherines, Canada04.1987
Skills
- Scrum
- DNAC
- JIRA
- Buildouts
- Aruba
- SIPT
- VOIP
- Team leadership
- Adaptability
- Trust building
- Product Development
- CISCO
- Contact Center
- WIFI
- Cisco
- PSTN
- Result-oriented
- Customer-focused
- Detail-oriented
- Respectful interaction
- Client relationship management
- Project plan development
- Scope management
- Project planning
- Project scheduling
- Cross-functional communication
- Client relations
- Training and mentoring
- Meeting facilitation
- Schedule coordination
- Cost control
- Agile methodology
- Technical monitoring
- Project framework engineering
- IT infrastructure management
- Root-cause analysis
- Information security
- Enterprise architecture
- Mobile application development
- Project development
- Software testing
- Cross-functional team leadership
- IT service management
- Project planning and development
- Project management
- Processes and procedures
- Project tracking
- Coaching and mentoring
- Deliverable tracking
- Relationship building
- Staff management
Accomplishments
- Supervised team of [Number] staff members.
- Achieved 110% through effectively helping with Infrastructure.
- Resolved product issue through consumer testing.
- Collaborated with team of 48 in the development of Data Network Refresh infrastructure CIBC DNR.
Languages
French
Limited Working
English
Native or Bilingual
Certification
PMP
PMI
Scrum
IT IL training
Software training
Wireless training
Cisco portfolio
Bell Presidents Club
Was awarded the highest standard of deployment of network
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- Food Tourism
- Fundraising Events
- Team Sports
- Reading
- Volunteering at local animal shelters and rescue organizations
- Playing Sports
- Avid Reader
- Cooking
Timeline
Senior IT Project Manager
Bell Canada Enterprises
11.2019 - 06.2024
Service Delivery Manager
Bell Canada Enterprises
05.2019 - 05.2020
Senior Project Manager
Bell Canada Enterprises
02.2004 - 06.2024
Salesperson
Bell Canada Enterprises
02.2002 - 03.2004
Customer Service Agent
Bell Canada Enterprises
02.1987 - 04.2002
SCHULICH BUSINESS DEGREE - PMI and PMP
Schulich Business University
Bachelor of Arts -
Brock University
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