Jane Chusroskie
Nepean,ON
Summary
Sound knowledge of business operations: maintain strict confidentiality of data and services – NSA Authorized Excellent time management/prioritization skills: to meet deadlines and ensure project accuracy Proven excellence in public relations: providing direct communication with customers Resourceful team player: competent in liaising with staff and management, positive motivator 20 years experience: in Program Management and Order Management/Administration for a large Telecommunications provider Solid technical skills with: Microsoft Office, SAP and BPP
Overview
27
27
years of professional experience
Work History
Program Management
Nokia (formerly Alcatel-Lucent)
11.2009 - 08.2024
Customer/Order Administration
Nokia
09.2001 - 05.2009
On-Site Purchasing Manager
Kinetic Systems
09.2000 - 06.2001
Office Administrator
Capricorn Data
01.1998 - 01.2000
Administrative Clerk
Hypernetics
- 01.1998
Senior Administrator (Service Unit)
Canada Trust
- 01.1998
Cashier
Walmart Canada
09.2015 - 02.2016
Education
High School Diploma -
Immaculata High School
Ottawa, ONSkills
- Program Management…
- Coordination and timely execution of purchasing, engineering and operational activities to acquire material
- Maintains an achievable supply plan based on Material Requirements Planning (MRP)
- Build Priority, Exception Communication
- Develop and maintain a collaborative relationship with internal and external customers
- Data Entry…
- PO Placement and Maintenance
- Experience with Bill of Materials for shipping, packaging and receiving
- Efficient update of files (purchase/change orders; part numbers, expedites, delivery challenges and all other assigned records
- Compile, record and analyze routine accounts receivable transactions, interpret and advise based on contracts when addressing customer disputes (eg, billing, pricing, payment timing) issue billing adjustments to customers based on Sales Order Agreement
- Customer Service/Administration…
- Responsible for first response to phone and Email client contact, regarding contract/license issues
- Promoted and maintained the utmost integrity and highest calibre of customer service and respect
- Resolve customer complaints, discrepancies between purchase orders and invoices with Finance
- Documented work procedures/rules; identified problems with rules/systems, provided corrective actions
- Processed AP (coding, posting and cheque runs), AR (billing, matching, posting and collections)
- Responsible for GL, payroll, bank reconciliations, financial statements and year end accounting support
- Staff Supervisor: monitor performance, provided training and feedback, resolved issues
Timeline
Cashier
Walmart Canada
09.2015 - 02.2016
Program Management
Nokia (formerly Alcatel-Lucent)
11.2009 - 08.2024
Customer/Order Administration
Nokia
09.2001 - 05.2009
On-Site Purchasing Manager
Kinetic Systems
09.2000 - 06.2001
Office Administrator
Capricorn Data
01.1998 - 01.2000
Administrative Clerk
Hypernetics
- 01.1998
Senior Administrator (Service Unit)
Canada Trust
- 01.1998
High School Diploma -
Immaculata High School
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