Jane Azeke
Windsor,ON
Summary
Dynamic administrative assistant with proven track record in managing office operations and providing comprehensive administrative support. I enhance operational efficiency while fostering a positive work environment. Known for solutions oriented approach and exceptional communication skills, I drive team success and client satisfaction.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Supreme Restoration Services
06.2022 - Current
- Serve as the primary point of contact, managing a multi-line phone system with a high call volume, while delivering exceptional customer service.
- Manage scheduling and calendar coordination for the executive team, ensuring efficiency in daily operations.
- Provide administrative support during meetings, including agenda preparation and minute-taking for accurate records.
- Facilitate communication between departments, improving collaboration, and project tracking across teams.
- Developed and maintained filing systems, ensuring easy access to information and compliance with company policies.
- Partner with vendors, contractors, and professional service teams to coordinate activities and communicate critical instructions.
- Process invoices and expense reports to ensure accurate and timely payment processing.
- Manage spreadsheets and databases that track performance metrics, sales data, and departmental analytics.
- Sort and manage corporate mail, shipments, and documentation for accurate record-keeping.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
Real Canadian Superstore
08.2018 - 09.2021
- Delivered exceptional customer experience by addressing inquiries, resolving concerns, and demonstrating empathy in a high-volume retail environment.
- Provided expert advice on merchandise, promotions, and services, while addressing special customer needs.
- Cultivated customer loyalty and promoted repeat business through a welcoming, professional approach.
- Managed cash register operations, ensuring accuracy in transactions and balancing registers.
- Collaborated with team members to enhance store layout for improved customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
Inbound Sales Consultant
Sutherland Global Service
01.2018 - 06.2018
- Informed customers about various promotional activities and marketing efforts.
- Utilized engaging and persuasive methods to resolve objections.
- Developed and maintained working knowledge of products and services to deliver accurate information.
- Coordinated customer appointments in line with schedule openings.
- Trained and coached new representatives regarding daily duties through shadowing.
- Handled upwards of 50 calls daily.
- Conducted duties in alignment with set regulations, policies, and standard operating procedures.
- Documented details of calls and customer interactions.
- Opened new accounts and documented personal, demographic and payment information in system.
- Engaged with clients to identify needs and present tailored product solutions.
Education
Bachelor of Arts - International Relations
University of Windsor
Windsor05-2020
Skills
- Multi-line telephone systems
- Scheduling and Calendar Management
- Invoice & Purchase Order Management
- Spreadsheet Development & Data Analysis
- Strategic Planning & Proactive Problem-Solving
- Cross-Functional Collaboration & Team Support
- Administrative Support
- Meticulous attention to detail
- Excellent organizational skills
- Multitasking and Time Management
- Confidentiality & Data Protection
- Patron Satisfaction
Timeline
Administrative Assistant
Supreme Restoration Services
06.2022 - Current
Customer Service Representative
Real Canadian Superstore
08.2018 - 09.2021
Inbound Sales Consultant
Sutherland Global Service
01.2018 - 06.2018
Bachelor of Arts - International Relations
University of Windsor