Jane Ahumada

As a Hospital Service Assistant, I assist in the admission, transfer and discharge of patients. Collect appropriate materials and supplies for each new admission. I also perform vital signs as needed per patient's orders. If needed, I will also assist nursing staff by positioning, holding or restraining patients during medical procedures. I constantly observe and report patient's condition, status and/or attitude to appropriate staff as well as EPIC electronic health system. I will assist patients in passive range-of-motion exercises, and help with the application, removal and replacement of protective, comfort, and therapeutic devices. I often perform colostomy care as well as foley catheter care and assist with daily ADL's such as toileting, feeding, bathing, transferring and ambulating. As a healthcare provider I also perform isolation techniques to avoid contact exposure to myself, patients and staff. I constantly monitor the safety of our patients and observe patients behaviors all while charting into Epic system, sometimes sitting with more than one patient an entire shift. I also float to other units in the hospital as needed. I also assist with new Hospital Service Assistants when they are orientating

I performed a variety of office, administrative and general support assignments. Answered multiple calls and relayed messages to appropriate staff. Scheduled intake appointments as well as follow up appointments. Processed intake registrations for new patients as well as crisis patients. Explained billing questions as well as individual's insurance benefits. I recorded and logged a variety of time sensitive data for the State of California and for our office records. Ran weekly logs of jail and hospital records. Processed weekly reports for staff to stay on track of essential items for billing purposes. I processed special reports and completed projects for our supervisors as needed. I also provided training as needed on behalf of our supervisors. Translated for our Spanish speaking clients via telephone and in person during intake and crisis interventions.

I completed a variety of administrative duties. Scheduled appointments. Received and sorted mail. Answered multiple phone lines and relayed messages to appropriate staff. Processed authorizations from multiple private insurances for our clients and explained their insurance benefits. Collected and processed payments.

Assisted patients with appointments. Processed authorizations for MRI's , CT's, X-rays, physical therapy and surgical procedures. Collected patients vitals. Translated pre-op and post op instructions. Confirmed and blocked surgery time with hospitals and surgery centers, contacted appropriate representatives, gathered all preoperative packets for doctors and patients. Cleaned and disinfected patient rooms.

Checked patient’s benefits, obtained authorizations for all inpatient and outpatient surgeries, scheduled all inpatient and outpatient procedures, confirmed assistants and surgery reps for appropriate cases, prepared documents and packets for all pre-op visits, collected and sorted all operative reports and sent copies to assistants as well as billing, obtained authorizations for all imaging request, physical therapy, DME, special injections, EKG’s, and medical clearance, collected and recorded payments, entered patients into EHR, filed documents, prepared charts for office visits, sent referrals to appropriate facilities, confirmed appointments as well as surgeries, checked in and entered patient’s vitals, supervised when manager was away.