Jandee Michelson
Hemet
Summary
Dynamic Accounts Receivable Specialist, skilled in payment processing and conflict management. Successfully maintained consistent billing cycles, minimizing errors and maximizing efficiency in receivable accounts. Recognized for reliability and adept communication in high-pressure situations. Knowledgeable, analytical, and personable with excellent problem solving skills. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Specialist
Prime Association Services
Temecula
07.2024 - Current
- Prepare and issue monthly, quarterly and annual homeowner assessments and fees.
- Meet deadlines consistently with routine billing, collection and reporting activities.
- Record, post and reconcile homeowner payments.
- Research and analyze discrepancies in accounts.
- Reconcile customer accounts, resolving discrepancies efficiently.
- Minimize error with proper coding and consistent verification of data.
- Assess delinquent fees, interest, violations and ancillary charges.
- Communicated with clients regarding billing and payment issues.
- Monitor website registration requests and assist clients with access and payments.
- Managed client payment inquiries and resolved discrepancies efficiently.
- Coordinated with internal teams to ensure timely collections of outstanding payments.
- Reviewed account statements for accuracy and addressed any inconsistencies promptly.
- Trained junior staff on accounts receivable processes and best practices.
- Processed payments, refunds and adjustments to customer accounts.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Generated, mailed and monitored invoices.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Assisted in developing policies and procedures associated with Accounts Receivable activities.
Player Development Assistant Manager
Soboba Casino Resort
04.2020 - 10.2023
- Maintained customer loyalty to casino by coordinating and planning specialized events for VIPs.
- Helped market casino to target groups and players to bring in business and sustain continued profits.
- Monitored expenses, budgets and accounts to identify trends and discrepancies.
- Collaborated with marketing team to develop successful promotions, driving up casino revenue.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw staff hiring, training, and development, resulting in a highly skilled and motivated workforce.
- Boosted team morale through consistent communication, feedback, and recognition of achievements.
- Evaluated team member strengths and weaknesses, providing tailored coaching to improve overall skills.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Coordinated staff schedules, rotations and breaks.
VIP Service Rep
Soboba Casino Resort
08.2018 - 04.2020
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
- Streamlined reservation processes for improved efficiency, resulting in increased bookings and revenue.
- Maintained detailed records of VIP guest preferences to personalize their experience during future visits.
- Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
- Built strong relationships with high-profile clients, fostering loyalty and repeat business.
- Facilitated communication between VIP guests and hotel management to ensure all needs were met during their stay.
- Organized exclusive events for VIP guests, creating memorable experiences that encouraged repeat visits.
Hotel Front Office Supervisor
Soboba Casino Resort
12.2017 - 08.2018
- Elevated guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
Player Service Rep/Dual Supervisor
Soboba Casino Resort
02.2017 - 12.2017
- Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
- Ensured player satisfaction by addressing concerns and resolving issues in a timely manner.
- Developed strong rapport with regular customers, fostering loyalty and repeat visits.
- Managed high volumes of incoming inquiries via phone, email, or in-person interactions while maintaining professionalism under pressure.
- Contributed to staff training efforts through knowledge sharing on best practices in customer service and company policies.
- Promoted special offers and events to players, driving higher attendance and participation rates.
- Maintained strict compliance with gaming regulations throughout all aspects of work duties to uphold company standards and reputation within the industry.
Skills
- Product and Service Knowledge
- Time Management & Reliability
- Client Relationship Management
- Payment Processing
- CINC Software
- HOA Knowledge
- Conflict Management Skills
- Microsoft Excel
- Billing accuracy
- Team collaboration
References
Professional, personal as well as client references are available on request.
Timeline
Accounts Receivable Specialist
Prime Association Services
07.2024 - Current
Player Development Assistant Manager
Soboba Casino Resort
04.2020 - 10.2023
VIP Service Rep
Soboba Casino Resort
08.2018 - 04.2020
Hotel Front Office Supervisor
Soboba Casino Resort
12.2017 - 08.2018
Player Service Rep/Dual Supervisor
Soboba Casino Resort
02.2017 - 12.2017