Jancy Abraham James
Abbotsford,BC
Summary
Medical professional with solid track record in managing medical office environments and optimizing operational efficiency. Proven ability to streamline administrative processes and improve patient care. Known for collaborative leadership and adaptability in dynamic healthcare settings, ensuring consistent and reliable performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Medical Office Assistant
McCallum Care Clinic
01.2023 - Current
- Streamlined Patient scheduling and procedure coordination with precision.
- Collaborated closely with practice managers to identify opportunities for improvement within the office operations.
- Implemented updated policies and procedures in compliance with HIPAA regulations, safeguarding sensitive patient information.
- Assisted physicians with administrative tasks, enabling them to focus on providing high-quality patient care.
- Supervised junior office assistants, offering guidance and support in their day-to-day tasks while monitoring their progress towards professional goals.
- Facilitated prompt insurance claims processing by accurately verifying coverage details and submitting required documentation.
- Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within the office setting.
- Reduced wait times for patients by efficiently managing check-ins and coordinating with clinical staff.
Front and Back Office Medical Assistant
Mercy Medical Clinic
12.2023 - 12.2024
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
Care Manager
Pruoo Healthcare
02.2023 - 09.2023
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Increased sales by 70% in the month of June and July.
- Twice awarded Care Manager of the month.
Education
Master of Arts - Leadership (Healthcare)
Trinity Western University
Langley, BC04-2025
Bachelor of Science - Holistic Medicine (BAMS)
Kerala University of Health Sciences
Kerala, India03-2022
Skills
- Healthcare Administration
- Medical Operations
- Leadership
- Communication
- Technical Proficiency
- Patient care
- Regulatory compliance
- Team collaboration
- HIPAA compliance
- First Aid
- CPR
Certification
Stress Management,
Health and Nutrition
CPR/ AED certification
First aid certification
HIPAA
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Front and Back Office Medical Assistant
Mercy Medical Clinic
12.2023 - 12.2024
Care Manager
Pruoo Healthcare
02.2023 - 09.2023
Lead Medical Office Assistant
McCallum Care Clinic
01.2023 - Current
Master of Arts - Leadership (Healthcare)
Trinity Western University
Bachelor of Science - Holistic Medicine (BAMS)
Kerala University of Health Sciences
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