Jan Carlo Batbatan
Calgary
Summary
A professional individual with extensive experience in the hospitality industry for almost ten years. Proven with experience in restaurants such as Red Lobster, Moraine Lake Lodge Fine Dining, Surfy Surfy, and Double Zero at the front of house. Great at multitasking under extreme pressure, while maintaining composure at the same time, and standing for long periods of hours. These strong backgrounds have built a strong foundation and knowledge when it comes to working with guests. These skills will ensure your company's needs are met at a higher level.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host, Server Assistant, Bar Assistant &Food Runner
Surfy Surfy & Double Zero
Calgary
03.2025 - Current
- Organized the entire floor plan using Open Table.
- Assisted servers with their specific needs, such as watering tables, giving a new set of cutlery, and running drinks from the bar, etc.
- Assisted bartenders by running dirty glasses in the dishwasher and polishing them afterward.
- Accurately used the POS system to take guests' orders to go.
- Handled all delivery orders, such as Skip The Dishes and DoorDash, ensuring every order is packed on time.
- Handled reservations and waitlists in a strategic manner.
- Cleared plates, bussed, sanitized, and reset tables in a fast manner.
- Provided knowledge of the food and beverage menu to the guests, and answered their questions.
- Folded napkins, polished silverware, and glasses in an efficient manner.
- Assisted in serving food from the kitchen to designated tables.
- Stocked servers' stations with plates, cutleries and napkins ensuring they're never empty throughout the shift.
Host. Food Runner & Assistant Server
Moraine Lake Lodge
Moraine Lake
05.2024 - 10.2024
- Greeted and seated guests accordingly in a positive manner.
- Attended guests' concerns and provided guidance in relation to the food and beverage menu.
- Served food to designated tables from the back of house accurately the second they were ready.
- Cleared plates and bussed tables quickly and eciently.
- Set-up tables for upcoming guests with attention to detail.
- Assisted servers in watering and breading tables.
- Polished glasses and silverware while multitasking under pressure.
- Communicated well with servers in accordance with guests' needs.
Housekeeping Attendant
Moraine Lake Lodge
Moraine Lake
05.2024 - 10.2024
- Followed standard cleaning procedures accurately.
- Accomplished the quota of room checkouts before 3 pm everyday.
- Dusted, sanitized, vacuumed and mopped the rooms/cabins in a timely manner.
- Folded and made beds under company standards within 15-20 minutes.
- Chopped woods and kindlings safely and delivered them for rooms/cabins' fire pit.
- Pushed heavy linens, bent and reached surfaces for sanitation purposes.
- Strong interpersonal skills to communicate via radio to the entire team and front desk.
- Accommodated guests' concerns and requests specifically towels and amenities quickly.
Front Counter Attendant
Mary Browns
Calgary
04.2021 - 04.2024
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to safety and sanitation regulations.
- Greeted customers with a positive attitude and provided suggestions with the menu.
- Managed multiple tasks at the same time in an ecient manner.
- Solved customer complaints and took leadership in creating solutions.
- Handled dierent stations, phone calls and multiple delivery apps in a high volume setting while being ecient.
- Assisted colleagues in the middle of a rush to execute tasks in a fast manner.
Host & Assistant Server
Red Lobster
Calgary
09.2029 - 01.2020
- Organized the entire floor plan, tables and seating arrangements in a timely manner for a smooth flow of the restaurant.
- Arranged tables eciently to accommodate large parties that resulted in minimal wait times.
- Carefully followed all company procedures with attention to detail.
- Assisted servers with bussing tables under pressure while maintaining composure.
- Handled phone calls, complaints, reservations, guest concerns and wait times in a professional manner.
Education
Hospitality Management - Hotel And Restaurant
Southern Alberta Institute of Technology
Calgary, AB05-2020
Skills
- Standing for long periods of time
- Strong interpersonal skills
- Proactive thinking
- Carrying trays
- Table flipping
- Multitasking
- Teamwork
- Problem solving
- Maintaining composure under pressure
- Physical strength and endurance
Certification
ProServe LIQUOR
WHMIS
Hobbies and Interests
- Hiking
- Backcountry Camping
- Downhill Skiing
- Backpacking
- Travelling
- Movies
- Video / Content Creating
- Ice Skating
- Adventures
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
Timeline
Host & Assistant Server
Red Lobster
09.2029 - 01.2020
Host, Server Assistant, Bar Assistant &Food Runner
Surfy Surfy & Double Zero
03.2025 - Current
Host. Food Runner & Assistant Server
Moraine Lake Lodge
05.2024 - 10.2024
Housekeeping Attendant
Moraine Lake Lodge
05.2024 - 10.2024
Front Counter Attendant
Mary Browns
04.2021 - 04.2024
Hospitality Management - Hotel And Restaurant
Southern Alberta Institute of Technology
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