To obtain a part/full-time position. I am a hard working dedicated worker with strengths in customer service and sales. Successful in teaching other employees how to maximize performance. I have a solid background in payment processing, merchandising and sales support. I provide friendly support to every customer. I have Over 5 years of customer service experience.
Hi, I’m
Janaya Williams Goodman
Brampton,ON
Summary
Overview
8
years of professional experience
Work History
Jerk & Bbq Haven
Server/Cashier
03.2022 - Current
Job overview
- Operated cash register, collected payments and provided accurate change.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Nyam Nyam Jamaican Restaurant
Cashier
03.2021 - 12.2021
Job overview
- Handled cash with high accuracy and took care to check bills for fraud.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
Tim Hortons
Drive-Thru Cashier
06.2021 - 10.2021
Job overview
- Assisted customers with menu items and accurate order fulfillment.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
FedEx Ground
Package Handler
04.2019 - 02.2021
Job overview
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assisted in loading delivery trucks with prepared packages.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Harvey's Restaurant
Cashier/Cook
01.2016 - 09.2019
Job overview
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Worked in fast-paced, ever-changing environment.
Canada's Wonderland
Food and Beverage Attendant
05.2018 - 10.2018
Job overview
- Set up work stations prior to opening to minimize prep time.
- Properly garnished and arranged orders on plates and trays.Assisted in preparation of menu items ranging from burgers to sandwiches.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Prepared quality food and labeled, dated and covered items to preserve freshness.
- Rotated stock items and ingredients to maintain freshness.
- + Type or edit your work history here
Canadian Tire
Sports Sales Associate
10.2016 - 12.2016
Job overview
- Utilized Software to determine if customer requested products were available for purchase.
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Performed daily examinations of store to restock rapidly selling items and goods.
- Completed customers' purchases by processing credit and payment cards and placing items in bags.
- Sorted, cleaned and organized clothing racks to improve overall store appearance.
- Investigated inventory system to check for specific items or specialty products.
- Suggested warranties for fragile or expensive products to improve profit.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Escorted customers to products and pointed out complementary items to boost store sales.
Education
Cardinal Ambrozic Catholic Secondary SchoolBrampton, ON
06.2018
University Overview
Skills
- Analytical Thinking
- Team building
- Organizational Skills
- Customer Service
- Self-Directed
- POS systems
- Cash handling
- Ordering and stocking
- Clear Communication
- Attention to Detail
- Heavy Lifting
- Flexible Schedule
- Willingness to Learn
- Strong Work Ethic
Awards
Awards
- Package Handler of the month
- Ontario District Peek Player
Timeline
Server/Cashier
Jerk & Bbq Haven
03.2022 - Current
Drive-Thru Cashier
Tim Hortons
06.2021 - 10.2021
Cashier
Nyam Nyam Jamaican Restaurant
03.2021 - 12.2021
Package Handler
FedEx Ground
04.2019 - 02.2021
Food and Beverage Attendant
Canada's Wonderland
05.2018 - 10.2018
Sports Sales Associate
Canadian Tire
10.2016 - 12.2016
Cashier/Cook
Harvey's Restaurant
01.2016 - 09.2019
Cardinal Ambrozic Catholic Secondary School
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