Janaya Angeles
Edmonton,AB
Summary
Skilled Brand Ambassador leveraging 3 years of expertise with a proven track record in driving business growth through strategic planning, brand representation, product knowledge, and effective team collaboration. Adaptable and driven with a strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
6
6
years of professional experience
Work History
Commercial Lines Underwriter
Intact Financial Corporation
Calgary, AB
06.2022 - Current
- Applied accurate pricing standards to meet business needs and client's requirements within a timely manner.
- Collaborated with brokers and colleagues to achieve a common goal and promote positive relationships.
- Analyzed data and risk assessments to produce proper insurance policies to fit client's needs.
- Paid attention to detail to assess new and renewal applications for financial liabilities and risk levels.
- Analyzing insurance industry changes, remaining up-to-date with latest trends and protocols to develop innovative underwriting solutions.
Brand Representative
TULA Skincare
Calgary, AB
11.2022 - 05.2024
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Demonstrated understanding of client's personal style and preferences when offering skincare and product advice.
- Communicated product information, value, and quality with confidence and educated clients and colleagues about company.
- Engaged, educated, and befriended clients to deliver amazing shopping experience with a goal to develop brand loyalty.
- Met sales goals at various different store locations by building relationships with Beauty Advisors to promote multi-world baskets that incorporate our product.
Customer Service Representative
City of Edmonton
12.2021 - 06.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
BEAUTY ADVISOR
Sephora
08.2019 - 01.2022
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Temporarily became Cashwrap Coordinator for the holiday season to train new hires on how to navigate the POS system, and teach them how to process credit, debit, and cash transactions.
Brand Associate
Old Navy
06.2018 - 11.2019
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Operated the cash register, collected payments and provided accurate change.
Education
Bachelor of Commerce - International Business
MacEwan University
Edmonton, AB05.2022
Skills
- Strong Organizational Skills
- Adaptive Team Player
- Cultural Awareness
- Innovative
- Problem Solving
- Analytical Thinking
- Communication Skills (Written/Verbal)
- Product Knowledge
Timeline
Brand Representative
TULA Skincare
11.2022 - 05.2024
Commercial Lines Underwriter
Intact Financial Corporation
06.2022 - Current
Customer Service Representative
City of Edmonton
12.2021 - 06.2022
BEAUTY ADVISOR
Sephora
08.2019 - 01.2022
Brand Associate
Old Navy
06.2018 - 11.2019
Bachelor of Commerce - International Business
MacEwan University