Janaprashanth Pavithra
Montreal,QC
Summary
Results-driven cash officer experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
9
9
years of professional experience
Work History
Cash officer
National Development Bank
07.2022 - 01.2023
- Engaged customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
- Monitored the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
- Implemented improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
- Participated in the timely and accurate completion of business processes and procedures.
- Built customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Ensured all transactions are completed as per policy,guidelines and banking practices.
- Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
- Oversaw liquidity and cash management operations.
Associate
National Development bank PLC
08.2014 - 07.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Processed payments and updated balances and customer totals.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Prepared the official checks for customers and internal bank needs
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Intern trainee
Commercial Bank Of Ceylon
01.2014 - 07.2014
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, and assisted in timely reporting.
- Prepared project presentations and reports to assist senior staff.
- Analyzed problems and worked with teams to develop solutions.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
GED -
Institute of Bankers of Srilanka
Colombo SrilankaBachelor Degree in Law -
Open University of Srilanka
Batticaloa SrilankaHigh School Diploma -
VINCENT GIRLS NATIONAL SCHOOL
BATTICALOA SRILANKA08.2012
High School Diploma -
CAMBRIDGE UNIVERSITY OF SRILANKA
COLOMBO SRILANKA03.2011
Skills
- Payroll Report Distribution
- Complex Problem-Solving
- Social Perceptiveness
- Customer Satisfaction
- Correspondence Writing
- Direct Procurement
- Customer service
- Account management
- Customer data confidentiality
- Data entry
Languages
Fluency in English
Beginner in French
Timeline
Cash officer
National Development Bank
07.2022 - 01.2023
Associate
National Development bank PLC
08.2014 - 07.2022
Intern trainee
Commercial Bank Of Ceylon
01.2014 - 07.2014
GED -
Institute of Bankers of Srilanka
Bachelor Degree in Law -
Open University of Srilanka
High School Diploma -
VINCENT GIRLS NATIONAL SCHOOL
High School Diploma -
CAMBRIDGE UNIVERSITY OF SRILANKA
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