Janamjot Hundal
Saint Andrews,NB
Summary
Dynamic professional with a proven track record at The Algonquin Resort, excelling in recreational activity planning and guest experience enhancement. Skilled in team leadership and safety compliance, I effectively coordinated equipment rentals and mentored staff, significantly improving operational efficiency and guest satisfaction. Committed to delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recreation Assistant
The Algonquin Resort, Marriott
03.2025 - Current
- Assisted in organizing recreational activities for guests, enhancing overall guest experience.
- Supported daily operations of recreation facilities, ensuring cleanliness and safety standards.
- Coordinated equipment rentals and reservations, providing exceptional customer service to guests.
- Contributed to event planning for seasonal activities, promoting guest engagement and participation.
Lead Houseperson
The Algonquin Resort, Marriott
03.2023 - 02.2025
- Trained and mentored team members on best practices for efficient room cleaning and maintenance.
- Implemented inventory management system for housekeeping supplies, reducing waste and improving efficiency.
- Conducted regular inspections of guest rooms and public areas to maintain quality assurance standards.
- Collaborated with housekeeping team to ensure timely completion of room preparations.
- Maintained cleanliness and organization of guest areas, enhancing overall guest experience.
Crew Member Trainer
McDonald's Restaurant
08.2021 - 10.2022
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during shifts.
- Mentored team members to enhance performance and teamwork skills.
- Assisted in inventory management, ensuring adequate stock levels during peak hours.
Front Desk Receptionist (Internship)
Krishna Continental
03.2021 - 07.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated with housekeeping and maintenance to address guest requests promptly.
- Maintained organized filing systems for guest records and reservations.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
Outbound Sales Representative
The Sydney Call Centre
08.2019 - 08.2020
- Generated leads through targeted outbound calls to potential clients.
- Developed and maintained relationships with key stakeholders to enhance customer retention.
- Utilized CRM software to track interactions and manage sales pipeline effectively.
- Collaborated with marketing team to align messaging and improve campaign effectiveness.
Education
Bachelor's Degree - Hospitality And Tourism Management
Cape Breton University
Sydney, Nova Scotia05-2023
Skills
- Recreational activity planning
- Guest experience enhancement
- Safety compliance standards
- Equipment rental coordination
- Front desk operations management
- Cleanliness and sanitation standards
- Team leadership
Languages
English
Native or Bilingual
Certification
SmartServe
WHIMS Traning
Timeline
Recreation Assistant
The Algonquin Resort, Marriott
03.2025 - Current
Lead Houseperson
The Algonquin Resort, Marriott
03.2023 - 02.2025
Crew Member Trainer
McDonald's Restaurant
08.2021 - 10.2022
Front Desk Receptionist (Internship)
Krishna Continental
03.2021 - 07.2021
Outbound Sales Representative
The Sydney Call Centre
08.2019 - 08.2020
Bachelor's Degree - Hospitality And Tourism Management
Cape Breton University