Janaki Gogulamudi
San Francisco
Overview
9
9
years of professional experience
Work History
Member Services Representative
YMCA
Albany
03.2024 - Current
- Provide excellent customer service to members, guests, and program participants, enhancing member retention and satisfaction.
- Conduct membership sales, including interviews and facility tours, while accurately processing documentation and transactions.
- Address and resolve membership concerns efficiently, escalating unresolved issues to supervisors as needed.
Preschool Teacher's Assistant
The Neighborhood School
Kensington
09.2023 - 08.2024
- Maintained clean, well-kept classrooms to encourage children to create, explore and play with confidence.
- Supported lead teacher with daily classroom activities.
- Monitored students to observe behavior, enforce rules, and maintain safety.
- Coordinated and managed fun, theme-based activities for preschoolers, making sure they were developmentally, creatively, and socially appropriate.
Intern
Jacobs
Dallas
05.2022 - 10.2022
- Prepared reports summarizing project progress and results for management review.
- Helped analyze over 6,000 company emails and identified cost-saving opportunities.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Server
I-Scream
Berkeley
05.2019 - 08.2021
- Provided exceptional customer service in a fast-paced ice cream parlor environment.
- Handled cash, credit card transactions, and register operations with accuracy and efficiency.
- Managed inventory by restocking supplies, monitoring ingredient levels, and minimizing waste.
- Assisted in training new employees on customer service, food preparation, and safety procedures.
Server
Cinnaholic
Berkeley
07.2017 - 06.2019
- Provided exceptional customer service with every part of the flooring experience, from the initial greeting to order completion
- Mentored and trained five new employees in duties respective to their role at an efficient rate
- Maintained and monitored cash, credit, or check transactions with customers
- Sustained a high level of confidentiality by correctly computing the cash drawers at the beginning and end of my shifts
Education
Bachelor of Arts - Sociology
University of California, Davis
Davis, CA06-2022
Skills
- Customer service
- Membership administration
- Document processing
- Complaint resolution
- Sales management
- Customer relationship management
Timeline
Member Services Representative
YMCA
03.2024 - Current
Preschool Teacher's Assistant
The Neighborhood School
09.2023 - 08.2024
Intern
Jacobs
05.2022 - 10.2022
Server
I-Scream
05.2019 - 08.2021
Server
Cinnaholic
07.2017 - 06.2019
Bachelor of Arts - Sociology
University of California, Davis