Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Awards
Additional Information
Accomplishments
Timeline
Work Availability
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Janakaruban Srikantha

Janakaruban Srikantha

Scarborough,Canada

Summary

Professional sales-focused manager with 17 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as a management leader and meticulous number cruncher focused on overall operational performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Assistant Manager

Sri Lanka Telecom
01.2022 - 02.2024
  • Maximized coverage within defined regions to penetrate organizations to utilize products.

Assistant Manager

Sri Lanka Telecom
01.2019 - 01.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Senior Customer Care Officer

Sri Lanka Telecom
01.2014 - 07.2019
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Customer Care Officer

Sri Lanka Telecom
07.2007 - 01.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Business Management - Management

University of Jaffna
Srilanka
01.2018

Diploma in Marketing -

Sri Lanka Institute of Marketing
01.2014

MCSE, MCTS, MCSA, MCP -

Sri Lanka Institute of Institute of Information Technology
01.2011

No Degree - Telecommunications Technician

City And Guilds UK
01.2004

Skills

  • Performance Motivation
  • Computer Literacy
  • Databases
  • Inventory Control
  • Customer Relationship Management
  • Store Cleaning
  • Operations Management

Certification

  • MCTS: Microsoft Windows Vista, Configuration
  • MCSA1: Windows Server 2003
  • MCSE1: Windows Server 2003
  • MCTS: Microsoft Office Live Communications Server 2005
  • MCPS: Microsoft Certified Professional

Languages

English
Full Professional
Tamil
Native or Bilingual
Sinhalese
Professional Working

Awards

  • MBCS
  • ACIM
  • Justice of the Peace for Srianka

Additional Information

Justice of the Peace for the whole island of Sri Lanka.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 62 staff members.
  • Resolved product issue through consumer testing.
  • Achieved 100% of sales quote.
  • Completed manager training program.
  • Trained and mentored 124 employees.

Timeline

Senior Assistant Manager

Sri Lanka Telecom
01.2022 - 02.2024

Assistant Manager

Sri Lanka Telecom
01.2019 - 01.2022

Senior Customer Care Officer

Sri Lanka Telecom
01.2014 - 07.2019

Customer Care Officer

Sri Lanka Telecom
07.2007 - 01.2014

Bachelor of Business Management - Management

University of Jaffna

Diploma in Marketing -

Sri Lanka Institute of Marketing

MCSE, MCTS, MCSA, MCP -

Sri Lanka Institute of Institute of Information Technology

No Degree - Telecommunications Technician

City And Guilds UK
  • MCTS: Microsoft Windows Vista, Configuration
  • MCSA1: Windows Server 2003
  • MCSE1: Windows Server 2003
  • MCTS: Microsoft Office Live Communications Server 2005
  • MCPS: Microsoft Certified Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Janakaruban Srikantha