Janak Panchal
Brantford,ON
Summary
Dynamic sales professional with extensive experience at Rogers Communications, excelling in customer engagement and Apple product training. Proven ability to resolve conflicts and enhance customer satisfaction through exceptional service. Skilled in inventory tracking and retail operations, consistently fostering a collaborative team environment to drive sales and improve store performance.
Overview
5
5
years of professional experience
Work History
Sales Associate | Apple Ambassador
Rogers Communications
12.2022 - Current
- Deliver exceptional customer service while assisting clients with wireless plans, devices, Home Internet, and accessories.
- Serve as Apple Ambassador: promote Apple products and educate both customers and team members on features and usage.
- Assisted customers with product selection and provided personalized solutions to meet their needs.
- Help maintain organized store operations, merchandising, and visual displays.
- Handled customer inquiries and resolved issues efficiently, ensuring a high level of customer satisfaction and loyalty.
- Worked collaboratively with team members to maintain a positive and motivating store environment.
- Ensured compliance with all company policies, including security and confidentiality guidelines.
Security Guard
Securitas Security Services
01.2022 - 11.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained detailed security logs and responded to customer and staff inquiries professionally.
Crew Member Cook
A&W
02.2021 - 12.2021
- Kept kitchen up to code for health and safety inspections.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
Quality Control Technician
Ground Effects Inc.
02.2020 - 08.2020
- Conducted detailed inspections of raw materials, in-process, and finished automotive parts to ensure adherence to quality standards.
- Documented inspection results, identified non-conformities, and provided feedback to the production team for corrective actions.
- Conducted root cause analysis for defects, working closely with the team to prevent recurrence and ensure continuous improvement in product quality.
- Supported audits and assisted with the preparation of documentation for external and internal quality assessments.
Education
BBA - Business Administration And Management
St. Clair College of Applied Arts And Technology
Windsor, ONSkills
- Sales & Customer Engagement
- Apple Product Knowledge & Training (Apple Ambassador)
- Conflict Resolution & Problem Solving
- Team Support & Peer Mentoring
- Time Management & Multitasking
- Inventory Tracking & Product Display
- POS Systems & Payment Handling
- Exceptional customer service
- Retail store operations
Languages
English
Punjabi
Hindi
Gujarati
Timeline
Sales Associate | Apple Ambassador
Rogers Communications
12.2022 - Current
Security Guard
Securitas Security Services
01.2022 - 11.2022
Crew Member Cook
A&W
02.2021 - 12.2021
Quality Control Technician
Ground Effects Inc.
02.2020 - 08.2020
BBA - Business Administration And Management
St. Clair College of Applied Arts And Technology
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