Jana Jones
Calgary,Alberta
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Able to work effectively under stress and quickly master new skills while being open to feedback for improvement.
Overview
5
5
years of professional experience
Work History
Studio Manager
Studio 85 HIIT & Yoga
Calgary, AB
11.2023 - Current
- Held a position as a volunteer receptionist from June-September 2019 and returned in May 2023 prior to promotion.
- Coordinated and organized weekly scheduling with 10-15 volunteer staff members.
- Monitored staff performance to ensure adherence to company standards, identifying areas for improvement when needed.
- Analyzed data using Mindbody software to maximize long-term customer retention.
- Deep cleaned the studio on a regular basis to maintain functional conditions.
Server
Cactus Club Cafe
Calgary, AB
05.2023 - Current
- Took orders from customers accurately and in a timely manner.
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations.
- Adapted quickly to changes in the restaurant environment to provide consistent service and uphold customer satisfaction.
Food Expeditor
Pizza Mercato
Calgary, AB
11.2021 - 09.2022
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation, and temperature, and maximized takeout and delivery sales.
- Illustrated knowledge of menu and service offerings to educate guests.
- Provided quality customer service throughout all interactions with customers and delivery drivers.
Hostess
Mercato
Calgary, AB
07.2021 - 09.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Accommodated guests wishing to dine in using Bookenda and Open Table softwares.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers in bussing tables when needed during busy periods.
Dance Teacher Understudy Volunteer
Dance Spectrum Inc.
Calgary, AB
09.2018 - 06.2022
- Taught children ranging from ages 7-13 under teacher supervision.
- Planned and taught choreography for competitive and year-end performances.
- Arranged and led student activities, including warm-up, barre, and across the floor.
Education
High School Diploma -
Ernest Manning High School
Calgary, AB06.2022
Dual Bachelor of Arts & Commerce - Business & Psychology
University of Calgary
Calgary, ABSkills
- Customer Relations Management
- Complaint Resolution
- Positive and Professional
- Quality Control
- Revenue Generation
- Employee Training
Affiliations
- 2022 - Dance Spectrum Inc. "Most Outstanding Jazz Dancer."
- 2022 - Phoenix Dance Competition Senior Solo Title Winner.
- 2021 - Terpsichore Competition Senior Solo Top 10 Finalist.
- 2013-2022 - Dancer on Dance Spectrum Inc.'s Competitive Team.
- 2007-2022 - Dancer at Dance Spectrum Inc.
Timeline
Studio Manager
Studio 85 HIIT & Yoga
11.2023 - Current
Server
Cactus Club Cafe
05.2023 - Current
Food Expeditor
Pizza Mercato
11.2021 - 09.2022
Hostess
Mercato
07.2021 - 09.2022
Dance Teacher Understudy Volunteer
Dance Spectrum Inc.
09.2018 - 06.2022
High School Diploma -
Ernest Manning High School
Dual Bachelor of Arts & Commerce - Business & Psychology
University of Calgary
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