Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janai TRIPLETT

Hesperia

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills and attention to details. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Able to adhere to all corporate policies and regulatory guidelines,compliance with HIPPA, privacy, and security protocols. Experience working with contracts, providers, and managed care. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Dispatch Coordinator

Boyd LLC
02.2024 - Current
  • Evaluated problematic conditions affecting service levels and reacted accordingly to resolve issues
  • Developed efficient processes for dispatching drivers to ensure timely deliveries
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Contacted customers to communicate variances in delivery times
  • Human Resources - Hiring/Interviewing candidates
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed the scheduling of multiple trucks for daily routes while ensuring all orders were delivered in a timely manner
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Tax Coordinator Processor

Lereta Tax Services
09.2020 - 02.2024
  • Monitored changes in legislation that could affect current mortgage taxation practices
  • Ensure the timely procurement of tax amounts, exceptions and property tax services for mortgage client base
  • Utilize and work with internal and external departments to resolve issues and in order to complete assignments and responsibilities
  • Perform basic clerical duties such as copying, scanning, and filling of property tax and other information
  • Completed data entry tasks with accuracy and efficiency.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Displayed exceptional customer service and communication skills.

Office Manager - Payroll Clerk

Onecare Home Health
01.2018 - 05.2019
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained current knowledge base regarding insurance information and managed care guidelines.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

Office Manager - Payroll Clerk - Billing Specialist

Plexus Home Health
02.2016 - 02.2018
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Proficient in Microsoft Office, including Word, Excel, PowerPoint, Quickbooks
  • Generated invoices and purchase orders
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

02.2014 - 01.2016
  • Delivered quality customer service to staff and customers
  • Trained and onboarded new office staff members
  • Processed payrolls on a biweekly basis using accounting software
  • Managed office flow by providing direct support to visitors
  • Supervised administrative staff, driving front office operations and continuous workflow
  • Developed and monitored office budgets and processed payroll
  • Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes
  • Led meetings, keeping staff informed of changes or new requirements in policies and procedures
  • Established relationships with external partners to facilitate business operations

Education

Associate in Arts - Social Work

Mt. San Jacinto College

Skills

  • Fast Learner
  • Typing (50-55 wpm)
  • Teamwork and collaboration
  • Customer service (High volume calls)
  • Multitasking
  • Problem-solving
  • Strong attention to detail
  • Excellent verbal and written communication
  • Adaptability and flexibility
  • Computer automation (Quickbooks, Excel, Word, etc)

Timeline

Dispatch Coordinator

Boyd LLC
02.2024 - Current

Tax Coordinator Processor

Lereta Tax Services
09.2020 - 02.2024

Office Manager - Payroll Clerk

Onecare Home Health
01.2018 - 05.2019

Office Manager - Payroll Clerk - Billing Specialist

Plexus Home Health
02.2016 - 02.2018

02.2014 - 01.2016

Associate in Arts - Social Work

Mt. San Jacinto College

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Janai TRIPLETT