Janagen Rubalingam
161 Horseley Hill Drive, Scarborough,Canada
Summary
Strategic, results-driven operations and team leader with a Bachelor of Science in Biological Sciences and hands-on experience across quality assurance, project execution, and client-facing operations. Proven success leading cross-functional teams of 8+ personnel, managing complex, concurrent projects, and implementing scalable processes that improve workflow efficiency, service quality, and customer satisfaction. Strong background in quality compliance, training, and stakeholder communication within fast-paced, high-demand environments.
Overview
8
8
years of professional experience
Work History
Graphic Installer
AIP Media INC
Etobicoke, Canada
03.2022 - Current
- Train and supervise installation teams on proper techniques, safety standards, and quality expectations
- Lead project planning and scheduling for multiple concurrent jobs, ensuring on-time delivery
- Maintain strict quality control to meet client specifications and brand standards
- Collaborate with project managers to improve workflows, tools, and installation best practices
- Serve as a primary point of contact on-site and off-site to resolve issues and maintain client satisfaction
Manager & Team Leader
JS Diamond Auto
Markham, Canada
12.2020 - 03.2022
- Oversaw daily operations of detailing, paint correction, vehicle wraps, and PPF services
- Led and developed a team of 8+ technicians, driving productivity and consistent service quality
- Managed end-to-end billing, invoicing, and insurance claim processes with financial accuracy
- Led social media, marketing initiatives, and in-person outreach to increase brand visibility
- Delivered a premium customer experience through strong communication and issue resolution
Quality Assurance
General Motors
St Catharine's, Canada
01.2018 - 12.2020
- Monitored production quality to ensure compliance with internal specifications and industry standards
- Performed QA analysis to identify defects and recommend process improvements
- Trained new hires on QA procedures, compliance requirements, and safety standards
- Streamlined QA workflows to reduce errors and improve operational efficiency
Education
Bachelor of Science - Biological Sciences
Brock University
St CatharinesSkills
- Leadership & Team Development
- Operations & Project Management
- Quality Assurance & Compliance
- Client Relations
- Process Improvement
- Scheduling & Workflow Optimization
- Problem Solving
- Technical & Installation Oversight
- Adaptability
References
Reference available upon request
Timeline
Graphic Installer
AIP Media INC
03.2022 - Current
Manager & Team Leader
JS Diamond Auto
12.2020 - 03.2022
Quality Assurance
General Motors
01.2018 - 12.2020
Bachelor of Science - Biological Sciences
Brock University