JaNae Silas

Dedicated Medical Assistant/Phlebotomist with recent training in venipuncture and patient care. Eager to contribute to a dynamic healthcare team and make a positive impact in patient care. Compassionate, efficient, and committed to delivering high-quality care in a fast-paced medical environment. Prepared to excel in a challenging and rewarding healthcare setting.

• Closely collaborates with Medication Assisted Therapy (MAT), Withdrawal Management, and other health and wellness teams to ensure treatment plans and medication regimen are accurately implemented on the unit.
• Compiled patients’ medical charts for clinical staff access, as well transcribed physicians’ orders, and prescriptions to reduce risk of medical error via EPIC and Welligent.
• Responsible for management of client medications, including psychotropic medications and controlled substances with associated documentation, secure storage, count/inventory, and destruction according to policy.
• Acts as liaison with other staff and medical providers to provide requested information and reports on client adherence to medications.
• Ensured all medical supplies and equipment were readily available to patients and nursing staff.
• Knowledge and higher-level accuracy of medical terminology to communicate effectively with clinical staff

• Monitors and creates appointment access to medical, dental, and behavioral services for safety net patients via EPIC and Welligent, as of recent for specialty clinic Hepatology and Liver Transplant patients.
• Obtain authorizations for procedures (i.e radiology imaging, GI procedures, liver evaluations and all other outpatient procedures + office visits) by submitting necessary documentation to be reviewed by Medi-Cal, Medicare, PPO/EPO plans and other third-party payers.
• Provides accurate and friendly customer service while answering Inbound and making outbound calls to patients to manage patients scheduling needs.
• Liaison between patient, physicians, and public/private medical plans/organizations to gather patient records for eligibility and determination of care.
• Demonstrate ability to work multiple computer systems such as patient registration/account systems, telephones, document imaging, payment posting, proprietary websites and data quality monitoring.
• Possess general knowledge of patient access, financial counseling, functions in acute and non-acute settings.
• Greet all patients and assist promptly with attentiveness to patients’ medical request via phone or health provider systems
• Effective conflict resolution skills with gained knowledge of procedures and clinic policies