Jana Saunders
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Volunteer
Salvation Army (Toy Drive)
11.2016 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Respite Worker
Calgary Region Child And Family Services
01.2009 - 03.2024
- Improved client well-being by providing consistent and compassionate care during respite periods.
- Enhanced family support systems by offering reliable respite services, allowing caregivers to take necessary breaks.
- Maintained a safe and clean environment for clients, ensuring their comfort and security during respite care.
- Developed strong rapport with clients and their families, fostering trust and open communication.
Client Service Administrator
HearingLife Calgary SW ENT Clinic
02.2021 - 02.2024
- Coordinate the schedules of 2 Audiologists and 5 ENT Surgeons
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined office processes for increased efficiency and better client service delivery.
- Managed a high volume of client accounts with accuracy and attention to detail.
- Improved client retention by building strong relationships through consistent communication and followups.
Medical Office Assistant
Advanced Cardiology And Respiratory
01.2019 - 09.2020
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Answered phone calls and messages for 5-physicians Cardiology and Respiratory medical facility, scheduling appointments, and handling patient inquiries.
- Responded to 10-15 incoming calls and communicated messages to different departments
Booking Coordinator/Receptionist
ICE (Independent Counselling Enterprises)
06.2017 - 11.2019
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
Administrative Assistant
JC Custom Homes
07.2014 - 08.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Unit Clerk
Forest Grove Nursing Home
09.2008 - 09.2009
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
Education
Medical Administrative Assistant
CDI College
Calgary, ABHealth Sciences
Southern Alberta Institute of Technology
Calgary, ABEmergency Medical Responder
Southern Alberta Institute of Technology
Calgary, ABMicrosoft Business Applications
Devry
Skills
- Answering Phones
- EMR / EHR
- Time Management
- Excellent Communication
- Telephone Etiquette
- Client relations strength
- Administrative tasks
- Attention to Detail
Languages
English
Full Professional
Timeline
Client Service Administrator
HearingLife Calgary SW ENT Clinic
02.2021 - 02.2024
Medical Office Assistant
Advanced Cardiology And Respiratory
01.2019 - 09.2020
Booking Coordinator/Receptionist
ICE (Independent Counselling Enterprises)
06.2017 - 11.2019
Volunteer
Salvation Army (Toy Drive)
11.2016 - Current
Administrative Assistant
JC Custom Homes
07.2014 - 08.2016
Respite Worker
Calgary Region Child And Family Services
01.2009 - 03.2024
Unit Clerk
Forest Grove Nursing Home
09.2008 - 09.2009
Medical Administrative Assistant
CDI College
Health Sciences
Southern Alberta Institute of Technology
Emergency Medical Responder
Southern Alberta Institute of Technology
Microsoft Business Applications
Devry
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