Jana Sakhnini
Toronto,Canada
Summary
Motivated and customer-focused retail professional with a strong background in delivering exceptional service, driving sales, and supporting team success. Known for building genuine customer relationships, exceeding performance targets, and maintaining a positive, solutions-oriented attitude on the sales floor. Skilled in upselling, product knowledge, and managing high-volume environments with efficiency and enthusiasm. Passionate about creating inclusive, welcoming spaces that enhance the overall shopping experience.
Overview
3
3
years of professional experience
Work History
Stakeholder Mapping, Research & Outreach Intern
The Laneway Project
Toronto, ON
09.2024 - 12.2024
- Conducted stakeholder mapping and identified over 90 key partners to engage in community projects
- Developed and executed communication strategies that increased public engagement by 25%
- Conducted site visits and assessed the potential for revitalizing more than 10 laneways
Office Management Intern
Al Wakeel Co.
Dubai, UAE
04.2024 - 08.2024
- Coordinated office events and meetings, including logistics, catering, and communication with stakeholders
- Managed complex schedules, meetings, and communications, minimizing scheduling conflicts and enhancing operational efficiency
- Actively promoted a positive and inclusive office culture, supporting equity, diversity, and inclusion initiatives
Retail Sales Associate
GAP INC.
Halton Hills, ON
05.2022 - 08.2023
- Built strong customer relationships through client-focused selling, driving brand loyalty and repeat purchases
- Proactively informed customers about exclusive promotions, new arrivals, and loyalty programs, leading to a 10% increase in promotional sales
- Collaborated with 10+ team members in a fast-paced retail environment, ensuring operational efficiency and a 95% customer satisfaction rate
Education
Bachelor of Urban and Regional Planning (BURPl) - School of Urban and Regional Planning
Toronto Metropolitan University
Toronto, ON12-2026
Skills
- Skillful Communication
- Teamwork & adaptability
- Strong sales & upselling skills
- Time management
- Positive language
- Critical Thinking & Problem Solving
- Multitasking in Fast-Paced Settings
- Fashion trend & brand knowledge
- Languages: Fluent in English & Arabic
Leadership And Involvement
- Coach, International School of Arts and Sciences – Volleyball Team, Dubai, UAE
Coached the school volleyball team, leading them to their first win in four years by enhancing skills, strategy, and
sportsmanship. - Volunteer Art Instructor, Medaf Art Studio, Dubai, UAE
Volunteered as an art instructor, teaching children various artistic techniques and fostering creativity.
Timeline
Stakeholder Mapping, Research & Outreach Intern
The Laneway Project
09.2024 - 12.2024
Office Management Intern
Al Wakeel Co.
04.2024 - 08.2024
Retail Sales Associate
GAP INC.
05.2022 - 08.2023
Bachelor of Urban and Regional Planning (BURPl) - School of Urban and Regional Planning
Toronto Metropolitan University
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