Jana Mohsen
Mississauga,ON
Summary
A hardworking and reliable 3rd year psychology student at the University of Toronto Mississauga. Talented
at effective communication and very well organized. Versatile and continuously strives for improvement.
Motivated to continue to learn and grow throughout experience and interaction with others.
Overview
2
2
years of professional experience
Work History
Receptionist
Curio Hair And Body
06.2023 - 03.2024
- Client Interaction: Greeted clients warmly upon arrival, ensuring they feel welcome and attended to. Assisted clients by answering questions regarding services, products, and pricing. Handled client complaints and concerns with empathy and efficiency, escalating to management when necessary.
- Appointment Management: Expertly managed appointment scheduling using salon software, accommodating client preferences while optimizing stylist schedules. Sent appointment reminders and follow-up communications to reduce no-shows and cancellations.
- Administrative Duties: Performed administrative tasks such as answering phone calls, managing emails, and maintaining client records with accuracy and confidentiality. Assisted in managing inventory by tracking salon supplies and placing orders as needed.
- Sales and Promotion: Promoted salon services and retail products to clients, contributing to sales goals. Informed clients of ongoing promotions and loyalty programs.
- Salon Upkeep: Ensured the reception area and salon are clean, organized, and inviting. Assisted in setting up and breaking down workstations as required, as well as opening/closing salon. Kept shelving and products neat and tidy.
Receptionist
Birmingham Auto Repair
09.2022 - 03.2023
- Customer Service: Served as the first point of contact for customers, greeting them warmly and professionally both in person and over the phone. Listened attentively to customer inquiries and concerns regarding vehicle repairs and services, providing clear, informative responses and escalating complex issues to the appropriate technician or manager.
- Appointment Scheduling: Efficiently scheduled repair appointments, balancing the workload among technicians while accommodating customer schedules. Managed cancellations and rescheduling requests promptly to ensure optimal workflow and customer satisfaction.
- Service Coordination: Acted as a liaison between customers and service technicians. Kept customers informed about the status of their vehicle, expected completion times, and any changes in service recommendations or pricing.
- Billing and Payments: Prepared and explained detailed service bills to customers, ensuring transparency and understanding of services provided and associated costs. Processed payments and manage billing disputes with tact and professionalism.
- Record Keeping: Maintained accurate and organized records of customer interactions, services performed, payments, and any warranties or service contracts. Ensured all customer information is kept confidential and secure.
- Inventory Management: Assisted with the tracking and ordering of shop supplies and parts as needed, ensuring the technicians have the necessary materials to complete their work efficiently.
- Cleanliness and Organization: Ensured the reception and waiting areas are clean, organized, and welcoming for customers. Coordinated with housekeeping or take initiative to maintain cleanliness standards.
- Feedback Collection: Collected and managed customer feedback, whether through direct conversation, comment cards, or online reviews. Shared relevant feedback with management to help improve service quality and customer experience.
Waitress
Bait Sitty Restaurant
10.2021 - 05.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Bachelor of Science - Clinical Psychology
University of Toronto Mississauga
Mississauga06.2026
High School Diploma -
Iona Catholic Secondary School
Mississauga06.2022
Skills
- Scheduling
- Administrative Support
- File Management
- Strategic Planning
- Telephone skills
- Calendar Management
- Organization skills
- Greeting and Seating Clients
- Scheduling appointments
- Customer Service
- Customer Complaint Resolution
Languages
English
Native or Bilingual
Arabic
Full Professional
French
Native or Bilingual
Timeline
Receptionist
Curio Hair And Body
06.2023 - 03.2024
Receptionist
Birmingham Auto Repair
09.2022 - 03.2023
Waitress
Bait Sitty Restaurant
10.2021 - 05.2022
Bachelor of Science - Clinical Psychology
University of Toronto Mississauga
High School Diploma -
Iona Catholic Secondary School
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