Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jana Mohamed

Calgary

Summary

Proven team player with a track record of enhancing customer satisfaction at McDonald's through exceptional multitasking and customer service skills. Expert in cash handling and maintaining cleanliness, I thrive in fast-paced environments, consistently meeting tight deadlines. My background in hospitality and office management underscores my ability to improve operational efficiency and foster positive relationships.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
06.2023 - Current
  • Worked front counter, Curbsides and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Took orders, prepared meals, and collected payments.
  • Accurately operated cash register to process customer payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Receptionist Assistant

Hilton Dream Land Hotel
09.2022 - 12.2022
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Assistant Office Manager

Bahgat Group
07.2022 - 08.2022
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.

Education

BBA - General Management

Mount Royal University
Calgary, None
12-2027

Diploma - Accounting, Tax, And Payroll

Sundance College
Calgary
05-2025

BBA - Business Information System

Sadat Academy For Management Science
Maadi, Egypt
10-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Interactive communication skills
  • Safe food handling
  • Hospitality service expertise

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Crew Member

McDonald's
06.2023 - Current

Receptionist Assistant

Hilton Dream Land Hotel
09.2022 - 12.2022

Assistant Office Manager

Bahgat Group
07.2022 - 08.2022

BBA - General Management

Mount Royal University

Diploma - Accounting, Tax, And Payroll

Sundance College

BBA - Business Information System

Sadat Academy For Management Science
Jana Mohamed