Jana Miller
McGregor,ON
Summary
Dynamic Coordinator with 20+ years of experience managing large range of administrative, technical, and executive support task. Constantly looking for opportunities to streamline operations and assist management team in special initiatives. Recognized for solving problems and providing creative solutions.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
FOGZ Logistics
12.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Office Manager
Lakeshore Logistics
02.2015 - 12.2019
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Owner
TRACO
07.2007 - 02.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
Graduate Certificate - Business Administration
Stratford Career Institute
01.2001
No Degree - Business Administration
Fanshawe College of Applied Arts And Technology
London, ON09.1995
High School Diploma -
Essex District High School
Essex, ON06.1995
Skills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Invoicing and shipping documentation
- Driver Scheduling
- Inventory management procedures
- Sales Support
- Purchase Orders
- Efficiency Improvement
- International shipments
- Fleet Management
- Load planning support
Timeline
Logistics Coordinator
FOGZ Logistics
12.2019 - Current
Office Manager
Lakeshore Logistics
02.2015 - 12.2019
Owner
TRACO
07.2007 - 02.2015
Graduate Certificate - Business Administration
Stratford Career Institute
No Degree - Business Administration
Fanshawe College of Applied Arts And Technology
High School Diploma -
Essex District High School
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