Jana Meyer
224 Cypress Ave Wofford Heights,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Administrative Assistant/ Auditor/ Scheduler
Infinite Heart Hospice
02.2023 - Current
- Audit visit notes for billing, Keep Human resources files updated, Audit Bereavement notes
- Recruit volunteers for their volunteer program
- Make bereavement calls and send out letters
- Keep records of RN,LVN and CNA education , certificates and licenses.
- Provided administrative and management assistance to auditor and directed activities in office.
- Drafted findings and recommendations into detailed reports
- Monitored department compliance with laws, regulations and codes
- Set schedules for staff by planning and designating shifts and hours
Indexing Specialist
Optimal Hospice/ Bristol Hospice
02.2016 - 02.2023
- Indexing of document into patient files
- Gathered H&P in order to admit patients
- Audited charts and paperwork for key information, verifying names and other vital information that files needs to be submitted for payment, as well as state and local Audits
- Monthly auditing to CMS for Medicare and for other areas for billing
- Answered incoming calls from Patients, their Families, Doctors offices, Hospitals
- Mailed out Patient files / information for insurances and other legal entities per
- HIPPA guidelines
- Gathered information for state Audits
- Insurance authorization and verification of Benefits.
- Stacked, indexed, scanned and coded documents according to client specifications with 99% accuracy rate
- Digitalized paper documents by scanning and uploading to electronic database
- Viewed images to determine appropriate indexing decisions based on type of document
- Conducted quality checks on scanned documents to review for accuracy
CNA/ Central Supply Clerk/ Scheduling Coordinator
Evergreen post acute care
12.2013 - 02.2016
- Went to school CNA and took this Job after graduation
- CNA, Central supply / ordering all supplies, feedings and DME as well as scheduling for patient appointments and organizing transportation.
- Nursing/CNA scheduling to PPD guidelines and Infection control team
- Indexing and Auditing / Training new CNA staff on floor
- Supported needs of 90+ residents under long-term care
- Completed regular inventory counts of equipment on book for unit
- Evaluated unit supply requirements and coordinated timely replenishment
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
Customer Service Coordinator
Bakersfield Californian Newspaper
09.1994 - 08.2008
- Started as in telemarketing working in evenings , Advanced to customer service department, then dispatcher, Became customer service coordinator for subscription department. Training new employees / scheduling
- Circulation department took hundreds of calls daily and did billing and addressed service issues.
- Good teams starts with Good leaders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Maintained and managed customer files and databases
- Coordinated logistics for customer orders
- Set benchmarks for customer service employees and monitored progress against targets
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Kept high average of performance evaluations
Education
High School Diploma -
North High School
Bakersfield, CA06.1985
Skills
- Customer service
- 10 years Reliable/ Team player
- 10 years
- Auditing Reports
- Stocking and Replenishing
- Staff Training
- Team Development
- Acute and Rehabilitative Care
- Hospice and Palliative Care
- Nursing Staff Support
Timeline
Administrative Assistant/ Auditor/ Scheduler
Infinite Heart Hospice
02.2023 - Current
Indexing Specialist
Optimal Hospice/ Bristol Hospice
02.2016 - 02.2023
CNA/ Central Supply Clerk/ Scheduling Coordinator
Evergreen post acute care
12.2013 - 02.2016
Customer Service Coordinator
Bakersfield Californian Newspaper
09.1994 - 08.2008
High School Diploma -
North High School
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