Jana Issawi
Mississauga
Summary
Undergraduate student pursuing a specialist degree in Digital Enterprise Management and a minor in Political Science. As a student seeking work experience, my goal is to gain hands-on experience in the industry and develop my skills in various areas. I am a quick learner, a problem solver, and an effective communicator, able to collaborate effectively with others to achieve shared goals. My goal is to continue to develop my skills and gain valuable experience in the industry while making meaningful contributions to the success of any team I am a part of.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
P.F. Chang's Bistro
06.2024 - 12.2024
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Customer Relationship Management Intern
Azadea Group
05.2023 - 08.2023
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Audited customer account information to identify issues and develop solutions.
Sales Associate
H&M Retail Store
10.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Digital Enterprise Management & Political Science
University of Toronto
Mississauga, ON06-2025
High School Diploma -
Al Mawakeb School
Dubai, UAE05-2021
Skills
- Customer service
- Time management
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Outgoing personality
- Money handling
- Product sales
- Market Research Analysis
- Data Management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Restaurant Hostess
P.F. Chang's Bistro
06.2024 - 12.2024
Customer Relationship Management Intern
Azadea Group
05.2023 - 08.2023
Sales Associate
H&M Retail Store
10.2022 - 05.2023
Bachelor of Arts - Digital Enterprise Management & Political Science
University of Toronto
High School Diploma -
Al Mawakeb School
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