JANA GROSS
Brandon,MB
Summary
Enthusiastic and professional Administrative Professional with training in a range of office administration tasks. Able to work under pressure, in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Penner Group of Companies
07.2023 - Current
- Create a welcoming environment by greeting customers, answering phone calls, directing customers, and taking messages as needed
- Receive and enter customer payments
- Accounts payable
- Quick receipts of parts invoices
- Create and organize whole good files and assign stock numbers
- Process daily cash sheets and deposits
- Maintain cash floats.
Administrative Assistant
Central Autobody
05.2022 - 07.2023
- First point of contact for customers
- Accounts receivable
- Billing and invoicing (QuickBooks)
- Filing and data entry
- Consistently produce excellent work outcomes
- Working knowledge of Mitchell Connect and composing estimates for MPI claims
- Providing information to clients by answering broad questions and requests
- Professionally communicate with outside vendors and MPI employees.
Residential Cleaner
Self-Employed
02.2012 - 04.2022
- Proprietor of my own small business
- Manage accounts payable and receivable
- Maintain outstanding interpersonal communication with clients
- Coordinate business activities with up to 19 repeat and regular clients
- Handled privacy issues and gained respect of homeowners
- Firm understanding of handling and managing schedules
- Delivered quality customer service to address varying needs and requests.
Education
Office Professional Certificate -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB04.2022
Certified in: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint -
Southern Alberta Institute of Technology (SAIT)
Calgary, ABHigh School Diploma -
Muller School
Gladstone, MB06.2011
Skills
- Communication
- Scheduling & Organization
- Administrative Support
- Strong Work Ethic
- Customer Service
- Time Management
- Adaptability
References
Available upon request
Timeline
Administrative Assistant
Penner Group of Companies
07.2023 - Current
Administrative Assistant
Central Autobody
05.2022 - 07.2023
Residential Cleaner
Self-Employed
02.2012 - 04.2022
Office Professional Certificate -
Southern Alberta Institute of Technology (SAIT)
Certified in: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint -
Southern Alberta Institute of Technology (SAIT)
High School Diploma -
Muller School
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