Jana Ellis
Saskatoon,SK
Summary
Leader and communicator with a proven track record at Bill's House of Flowers, enhancing customer relations and streamlining small business operations. Excelled in relationship building, achieving repeat business through exceptional service. Skilled in financial management and team development, fostering a culture of collaboration and loyalty. Demonstrated adaptability and safety compliance as a Flight Attendant, ensuring passenger satisfaction.
Overview
45
45
years of professional experience
Work History
Owner
Bill's House of Flowers
11.1999 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Flight Attendant
Canadian Regional Airlines
11.1992 - 06.1998
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic short haul flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Competitive Gymnastics Coach
Marian Gymnastics Club
09.1979 - 06.1995
- Managed administrative tasks such as scheduling practices, coordinating travel arrangements, and maintaining records for each athlete.
- Advised athletes on goal setting methods, helping them focus on achievable objectives while striving for personal growth within the sport.
- Evaluated gymnast progress regularly, providing constructive feedback to improve skills and performance levels.
- Established clear expectations for behavior during practices, competitions, and team events to promote professionalism amongst athletes.
- Contributed to overall program development by participating in strategy meetings with other coaches and gym leadership teams.
Education
Bachelor of Arts - Primary Education
University of Saskatchewan
Saskatoon, SK04.1999
Bachelor of Science - Kinesiology
University of Saskatchewan
Saskatoon, SK04.1992
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Languages
Timeline
Owner
Bill's House of Flowers
11.1999 - Current
Flight Attendant
Canadian Regional Airlines
11.1992 - 06.1998
Competitive Gymnastics Coach
Marian Gymnastics Club
09.1979 - 06.1995
Bachelor of Arts - Primary Education
University of Saskatchewan
Bachelor of Science - Kinesiology
University of Saskatchewan
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