Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
References
Timeline
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Jana Ellahham

Toronto,ON

Summary

Dynamic sales associate with a proven track record at Grandpa's business, excelling in customer service and public speaking. Adept at team collaboration and time management, I successfully enhanced product visibility and achieved sales goals. Passionate about fostering positive environments, I leverage multilingual communication to connect with diverse clientele.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Grandpa (family business)
Amman
05.2020 - 09.2024
  • Engaged customers in professional dialogue to assess needs and preferences.
  • Processed returns, exchanges, and refunds in compliance with company policies.
  • Achieved established goals by adhering to company initiatives and standards.
  • Provided exceptional customer service through friendly greetings and assistance.
  • Conducted regular inventories to maintain accurate stock levels.
  • Unboxed new merchandise and organized displays to enhance product visibility.
  • Answered inquiries regarding product features, pricing, and availability effectively.
  • Demonstrated product benefits tailored to customer requirements.

Volunteer

Sayidat Al salam (Church for disabled kids)
Amman
09.2021 - 06.2022
  • Taught disabled kids basic English and Maths
  • Collaborated with other volunteers to create a positive work environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
  • Participated in team-building exercises to strengthen relationships among volunteers.

Volunteer Coordinator

naur nursery
Amman
09.2020 - 06.2022
  • Taught kids basic English, Maths and ran some entertainment games
  • Delegated work to staff, setting priorities and goals.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.

Peer Helper

Peer Helper programme at high school
Amman
01.2020 - 06.2022
  • Created informational materials about mental health awareness and related resources.
  • Led support groups and facilitated one-on-one meetings with struggling individuals.
  • Assisted peers in developing and achieving personal goals.
  • Attended training sessions, enhancing tutoring practices and techniques.
  • Motivated students using feedback and encouragement.

Education

Bachelor of Arts - International Relations & Political Science

University of Toronto
Toronto, ON
06-2027

High School Diploma -

International Community School
Amman, Jordan
07-2022

Skills

  • Public speaking
  • Customer service and assistance
  • Team collaboration
  • Time management
  • Multilingual communication

Affiliations

  • student-athlete at UofT plays for the women's basketball team
  • plays for Jordan's national women's team

Accomplishments

- 1st place U15, U16,U17,U18 Basketball national leagues

- 1st place in U18 girls Fuheis Basketball national league

- 1st place in 1500 m race

Certification

  • The Duke of Edinburgh Certificate- Al Hassan Award
  • Dean’s Honour List in my first year at UofT as one of the top 10 highest achieved GPAs in the University.

Languages

English
Native/ Bilingual
Arabic
Full Professional
Spanish
Professional

References

References available upon request.

Timeline

Volunteer

Sayidat Al salam (Church for disabled kids)
09.2021 - 06.2022

Volunteer Coordinator

naur nursery
09.2020 - 06.2022

Sales Associate

Grandpa (family business)
05.2020 - 09.2024

Peer Helper

Peer Helper programme at high school
01.2020 - 06.2022

Bachelor of Arts - International Relations & Political Science

University of Toronto

High School Diploma -

International Community School

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Jana Ellahham