Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JANA ELBEHAIRY

Gloucester,ON

Summary

I am a passionate student in communications and media studies degree program, looking for a position in the media/marketing fields as this is my passion. This will allow me to explore career option after obtaining my degree. I am highly motivated to gain experience during the job to build a strong base for a successful career. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
12.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Assistant Vice President Marketing

Egyptian Students Association Carleton University
09.2021 - Current
  • Increased efficiency by streamlining processes and implementing new software tools for the team.
  • Improved team member development rates through the development of comprehensive training programs and mentorship initiatives.
  • Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
  • Marketed events in creative and appropriate ways.
  • Co-managed social media accounts.
  • Designed posts and storied for all social media platforms.
  • Co-Managed all posts and followed the posting schedule with my VP.
  • Co-created new creative marketing strategies for events.
  • Collaborated closely with my VP to align team goals with overall association objectives, resulting in stronger association cohesion.

Exhalo Spa
01.2019 - 01.2020
  • Welcoming, checking in Clients and seating them for their requested services
  • Preparing spa stations for services
  • Checking clients out
  • Cleaning and sanitizing stations for services
  • Data entry.

Education

Bachelor of Honours in Communications & Media Studies -

Carleton University
06.2025

High school diploma of Ontario -

Longfields Davidson Heights Secondary School
06.2020

Skills

  • MS Office
  • Excellent written and verbal communicator
  • Customer service excellence
  • Event planning
  • Innovative
  • Quality leadership
  • Dedicated team player
  • Fluent in {English & Arabic}
  • POS Systems
  • Cash Handling
  • Ordering Procedures
  • Beverage Preparation
  • Food Preparation
  • Espresso Machine Operation
  • Opening and Closing Duties
  • Menu Memorization
  • Excellent Memory
  • Professional Demeanor
  • Safe Food Handling Practices
  • Performance Improvement
  • Adaptive and Creative
  • Exceptional Customer Service
  • Friendly and Outgoing

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Barista

Starbucks
12.2022 - Current

Assistant Vice President Marketing

Egyptian Students Association Carleton University
09.2021 - Current

Exhalo Spa
01.2019 - 01.2020

Bachelor of Honours in Communications & Media Studies -

Carleton University

High school diploma of Ontario -

Longfields Davidson Heights Secondary School

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JANA ELBEHAIRY