Jana Dame
Woodslee Ontario ,ON
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support while running a face paced front desk . Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Energetic Treatment Coordinator offering wealth of experience in interacting with multiple doctors and patients scheduling treatment plans for full mouth reconstruction . Hardworking, educated and willing to go extra mile to complete tasks. Great Communication skills as well as problem solving both with patients and the lab as well as the staff for a busy dental center . Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature. Organized and dedicated Administrative Assistant as well as Dental Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hardworking team player with expertise in completing various clerical tasks accounts payable as well as receivable Responsible, punctual and productive professional when working with little to no supervision.
Worked with Sick Kids Hospital and the John McGivney Childrens Rehab center to provide treatment to children with special needs for more than 20 years. Insightful Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
30
30
years of professional experience
Work History
Lab Coordinator
Dr. Herman Kupeyan
02.1995 - Current
- Provided technical guidance and training to laboratory staff.
- Developed and implemented standard operating procedures to verify quality control.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective products or inadequate care plans.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Trained or supervised other dental technicians or dental laboratory bench workers.
- Developed and implemented standard operating procedures to verify quality control
Treatment Coordinator
Dr. Herman Kupeyan DDS/Prosthodontist
02.1994 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Reviewed X-rays to help patients determine best treatments.
- Directed patient care by organizing schedules and day-to-day activities for 12 employees.
- Prepared schedules for office and hospital general anesthesia to boost care access.
- Laid out potential payment plans for patients
- Researched billing issues, scheduled appointments and verified insurance coverage
- Educated patients on dental benefits and coordinated proper payment with insurance companies
- Explained treatment choices to patients and helped determine best options
Education
Certificate In Dental Assisting - Dental Assisting
St. Clair College of Applied Arts And Technology
Windsor, ON05.1988
Skills
- Liaison Between Patient Dr to help obtain full treatment plans and coordinate treatment through course of 1-2 years of treatment
- Great Communication skills problems solving and requiring to" think out of box for solutions" for both patients and Doctors
- Ordering Supplies follow up with Billing Tracking orders
- Accounts payable as well as Receivable
- Running office on daily basis as well as building issues and dealing with contractors and equipment maintenance
- Scheduling Operating Rooms and Staff as well as stocking supplies and maintaining equipment for OR rooms
- Dealing with any complaints from patients and solving issue's at hand
Languages
English
Professional Working
biking swimming
I love to swim 5 days a week and biking when there is time
References
Dr. Tom Oper 519-819-0221 Co Worker from John McGivney Children's Rehab Center
Kathleen Prentice 226 346 7817 Friend
Susan Kupeyan Office Manager of current employer 519-258-6722
Timeline
Lab Coordinator
Dr. Herman Kupeyan
02.1995 - Current
Treatment Coordinator
Dr. Herman Kupeyan DDS/Prosthodontist
02.1994 - Current
Certificate In Dental Assisting - Dental Assisting
St. Clair College of Applied Arts And Technology
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