Jana Charles
Surrey
Summary
Professional hospitality worker, ready to excel in fast-paced environments. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Piva Modern Italian
07.2025 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server/Shift Leader
Seaside Provisions-Wine, Spirits & Gourmet
05.2023 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Adhered to company policies regarding serving alcohol responsibly.
- Supervised and ran entire restaurant during breakfast, lunch and dinner.
- Adhered to proper wine service techniques and attended food and beverage training seminars to increase knowledge.
Seasonal Server
Vancouver Fish Company
05.2025 - 09.2025
- Provided thorough, engaging hospitality to customers and assisted the restaurant during their peak volume period.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked opening and closing shifts.
Event Server
Cocktails & Canapes
06.2023 - 02.2025
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers to customers according to established guidelines.
Service Manager/Bartender/Server
Boston Pizza
10.2015 - 02.2024
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Handled cash, completed daily deposits and reports.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
Cashier/Prep Cook/Meat Cutter
Agasiz Delicatessen
01.2021 - 06.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Set up deli, assisted with food preparation and served all guests in a prompt and cheerful manner.
Education
Online Diploma - Real Estate Trading Services
UBC Sauder School of Business
Vancouver, BC01-2026
Spa Therapist Diploma -
Vancouver School of Healing Arts
Gastown, Vancouver, BC01.2012
Skills
- Following and upholding service standards
- Team building and management
- Upselling
- Training and leadership
- Effective communication
- Strong work ethic
- Guest engagement
- Team collaboration
- Task prioritization
- Cleanliness standards
- Exceptional customer service
- Cash handling
Timeline
Server
Piva Modern Italian
07.2025 - Current
Seasonal Server
Vancouver Fish Company
05.2025 - 09.2025
Event Server
Cocktails & Canapes
06.2023 - 02.2025
Server/Shift Leader
Seaside Provisions-Wine, Spirits & Gourmet
05.2023 - Current
Cashier/Prep Cook/Meat Cutter
Agasiz Delicatessen
01.2021 - 06.2021
Service Manager/Bartender/Server
Boston Pizza
10.2015 - 02.2024
Online Diploma - Real Estate Trading Services
UBC Sauder School of Business
Spa Therapist Diploma -
Vancouver School of Healing Arts
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