Jan West

Processed prearrangement contracts while maintaining customer relations and delivering excellent service.
Managed billing operations and ensured accuracy in financial transactions.
Maintained control log of contract documents for tracking and compliance purposes.
Conducted monthly audit reports to assess operational efficiency and identify discrepancies.

• Greeted visitors and directed them to the appropriate area or person.
• Supported teams by executing administrative tasks that streamlined operations and improved overall workflow.
• Scheduled appointments for staff members using Outlook calendar system.
• Retrieved first calls and sent cause of death worksheets to designated doctors.
• Maintained monthly logs of first calls for accurate record-keeping.
• Determined if requests were prearranged or at-need, forwarding them to appropriate arrangers.
• Followed up with doctors to confirm timely filing of causes of death for death certificates, facilitating compliance with legal requirements.