Jan Spratt
The Woodlands,TX
Summary
Driven professional with a proven track record at L'Occitane, where I accounted for 43% of total store sales in 2023 through expert product education and relationship building. Skilled in customer service and training, I excel in creating engaging environments and fostering team growth. Demonstrated success in sales and community engagement across various roles. Enthusiastic, knowledgeable and resilient through entire customer process.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Keyholder - Lead Sales Associate
L'Occitane
The Woodlands, TX
11.2021 - Current
- Consistently met and exceeded sales goals, accounted for 43% of total store sales in 2023
- Executed in-depth product knowledge on all L'Occitane product sales, creating repeat business from returning customer base
- Developed coaching logs, refined selling techniques and merchandising standards to sales staff
- Organized and carried out successful events to increase brand awareness and excitement
Environmental Services Associate (Contract)
The Woodlands Township
The Woodlands, TX
03.2021 - 05.2021
- Contracted to raise educational awareness on reducing contamination of curbside recyclables within the Woodlands Township
- Prepared daily routes, tags, and tracking spreadsheets for employees
- Interacted with community when approached to provide information and answer any questions
- Record data of missing carts and observations of the day
Manager
Yoga Pod
The Woodlands, TX
01.2020 - 05.2020
- Lead in driving growth of yoga studio
- Interacted with local community by setting a positive example of mindful business
- Ensure that client needs ar emet while providing quick and efficient services
- Create and curate a clean and inviting space for practitioners of all ages and abilities
- Monitor and track expenses to maximize profit margins
- Merchandised and successfully sold store merchandise
Assistant Manager
Yoga Pod
The Woodlands, TX
01.2018 - 01.2020
- ASsisted with administrative operations related to growth of business
- Promoted and marketed studio to local community
- Managed client relationships to create returning customer base
CASA - (Court Appointed Special Volunteer)
Volunteer
Spring, TX
06.2015 - 01.2018
- Help find safe, permanent homes for children in foster care in Texas
- Provide research and information to the judge residing in court for court's decision making process on child's best interests
- Ensure that each child's educational, medical, and emotional needs are being met while they are in custody of the state
Education
Bachelor of Arts - English
University of Calgary
Calgary, ABHigh School Diploma -
John Taylor Collegiate
Winnipeg, MB06.1983
Skills
- Customer Service
- Sales
- Cash Handling
- Training and mentoring
- Store maintenance
- Product Education
- Relationship Building
Languages
English
Native or Bilingual
Certification
YOGA ALLIANCE
Registered Yoga Teacher, 200 hours
Timeline
Keyholder - Lead Sales Associate
L'Occitane
11.2021 - Current
Environmental Services Associate (Contract)
The Woodlands Township
03.2021 - 05.2021
Manager
Yoga Pod
01.2020 - 05.2020
Assistant Manager
Yoga Pod
01.2018 - 01.2020
CASA - (Court Appointed Special Volunteer)
Volunteer
06.2015 - 01.2018
Bachelor of Arts - English
University of Calgary
High School Diploma -
John Taylor Collegiate