Jan Rogers
Los Angeles
Summary
Compassionate caregiver skilled in coordinating care routines, budgeting, and advocating for clients. Committed to enhancing patient satisfaction and well-being through effective communication and resource management.
Dedicated professional with extensive experience in customer service and healthcare. Known for strong communication and problem-solving skills, ensuring timely resolutions and positive client experiences. Aiming to leverage expertise in resource management to improve client care outcomes.
Overview
18
18
years of professional experience
Work History
Caregiver/Household Manager
Lillie M Johnson (Mother)
Los Angeles, CA
01.2021 - 08.2024
- Logistics & Scheduling: Coordinated medical appointments, therapies, and care routines.
- Budgeting & Resource Management: Managed household budgets.
- Communication & Advocacy: Liaised with medical professional, insurance providers and community services
Customer Solution Services Representative
LA Care Industries
Los Angeles, CA
04.2017 - 01.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline service processes.
- Managed escalated issues, ensuring timely resolution and maintaining client relationships.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Laboratory Assistant
Southern California Hospital at Culver City
Culver City, CA
08.2015 - 06.2016
- Assisted in sample preparation and analysis, ensuring adherence to laboratory protocols.
- Conducted routine equipment maintenance, enhancing operational efficiency and reliability.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Certified Phlebotomy Technician
Veterans Administration Hospital
West Los Angeles, CA
02.2010 - 10.2011
- Performed blood draws using various techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and test results in electronic health systems.
- Collaborated with healthcare teams to ensure timely processing of specimens and delivery of services.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
Phlebotomy Technician
University of Southern California, USC
04.2006 - 01.2009
- Collected blood samples using various phlebotomy techniques, ensuring patient comfort and safety.
- Collaborated with healthcare team to coordinate patient care and streamline sample collection processes.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Education
Associate of Science - Medical Laboratory Technician/ Phlebotomy
American College of Medical Technology
Gardena, CA03-2004
Skills
- Respectful and compassionate
- Elderly care
- Personal hygiene assistance
- Basic housekeeping
- Housekeeping
- Meal preparation
- Emotional support
- Compassionate care
Timeline
Caregiver/Household Manager
Lillie M Johnson (Mother)
01.2021 - 08.2024
Customer Solution Services Representative
LA Care Industries
04.2017 - 01.2019
Laboratory Assistant
Southern California Hospital at Culver City
08.2015 - 06.2016
Certified Phlebotomy Technician
Veterans Administration Hospital
02.2010 - 10.2011
Phlebotomy Technician
University of Southern California, USC
04.2006 - 01.2009
Associate of Science - Medical Laboratory Technician/ Phlebotomy
American College of Medical Technology