Jan Noble
North Vancouver,BC
Summary
At TELUS Communications, I spearheaded the development of emergency management plans and responses.
In my Emergency management role, I enhanced preparedness and strategic planning by developing robust process to support outcomes during a crisis. I managed the EMOC (emergency management operations committee) team during times of crisis, and managed the emergency management team for the day to day business crisis's.
I am a detail-oriented team player with strong organization skills, and have the ability to handle multiple projects/crisis's simultaneously with a high degree of accuracy.
During my time within EMOC - I was awarded the prestigious CFC (customer first champion) award 4 times. This award picked 200 people yearly from the 20,000 employees that were eligible. Nominations went through a rigorous screening at an executive level. Winners were awarded paid trips for 2 to a large ceremony in their honor, cash prizes, and other prizes of their picking.
During my time as a sales manager, I boosted sales revenue through strong people skills, along with performance management. Leveraging my people skills and strong marketing plans, I led teams that were able to exceed targets by demonstrating a proactive and results-driven approach.
During the work stoppage in 2005, which lasted 6 months, I managed all of small business for western canada and from my success in that sales management role, I was asked to develop the emergency management strategies used during the work stoppage and bring them into 'regular' business.
Overview
22
22
years of professional experience
Work History
Emergency Management Coordinator/Manager
Telus Communications
07.2005 - 08.2022
- Enhanced business preparedness by developing and implementing comprehensive emergency management plans for both crisis events such as forest fire evacuations, and for day to day operations that affected large business, including Government of Canada and Government of BC, in cases when TELUS was unable to meet moving/opening dates, or any business impacting situations.
- Delivered timely reports on incident status to relevant authorities during crisis events, facilitating informed decision-making among stakeholders.
- Developed targeted strategies for responding to emergencies with various internal stakeholders required to facilitate the successful outcome. Prioritized work for all key stakeholders.
- Developed contingency plans for various disaster scenarios, ensuring a proactive approach to potential emergencies.
- Streamlined emergency management processes by incorporating new technologies to improve communication, coordination, and response times, and secured buy-in from all key stakeholders.
- Coordinated multi-agency responses to ensure streamlined communication and resource allocation.
- Facilitated interdepartmental meetings to foster collaboration among stakeholders involved in critical response efforts.
Sales Manager - Business Sales
Telus Communications
09.2000 - 07.2005
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted to close lucrative sales deals using strong negotiation and persuasion skills.
- With sales personal, met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Consistently met or exceeded quarterly sales targets through strong team management and relationship building with the sales team.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
No Degree - Business Management
Sauder School of Business
Vancouver, BC01.2004
No Degree - Executive Sales Management
Queens University
04.2003
No Degree - Marketing Management - Tourism Management
BCIT
Burnaby, BC06.1982
Skills
- Incident Command
- Performance Management
- Strategic Planning
- Emergency planning
Languages
English
Native or Bilingual
Affiliations
- Vancouver Board of Trade
Timeline
Emergency Management Coordinator/Manager
Telus Communications
07.2005 - 08.2022
Sales Manager - Business Sales
Telus Communications
09.2000 - 07.2005
No Degree - Business Management
Sauder School of Business
No Degree - Executive Sales Management
Queens University
No Degree - Marketing Management - Tourism Management
BCIT
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